Business Continuity Manager

The Illinois Tollway is dedicated to providing and promoting a safe and efficient system of highways while ensuring the highest possible level of service to our customers. Whether it's I-PASS, the Move Illinois Program, open road tolling or keeping you safe with our H.E.L.P. trucks, we are committed to delivering great benefits and services to customers.

The Tollway is a user-fee system – no state or federal tax dollars are used to support maintenance and operations. Operations are funded by toll and concession revenues.

Under the leadership of the Board of Directors and Executive Staff, the Tollway is committed to achieving the following goals: increase collaboration with regional transportation and planning agencies, promote the regional economy, maintain financial integrity, foster environmental responsibility and sustainability, maintain the safety and efficiency of the Tollway system, further transparency and accountability, enhance customer service, and maintain public trust.

In support of this vision, the Business Continuity Manager oversees the Enterprise Process Framework for Business Continuity, supporting the organization’s mission to maintain an effective enterprise-wide business continuity program. This role is essential in advancing key initiatives, including enterprise-wide resiliency, Enterprise Crisis Management, and the broader Enterprise Governance, Risk, and Compliance (GRC) framework.

• Lead implementation and development of business continuity plans, including overseeing testing and emergency response and recovery efforts.
• Provide guidance on operating strategies to keep business operations running efficiently within set recovery times.
• Conduct comprehensive Business Impact Assessments to identify critical functions and services.
• Evaluate potential operational, financial, and regulatory risks of business interruption.
• Gather and document requirements and translate them into technical process solutions developing and executing quality assurance test plans.
• Create end-user training materials and analyze complex business processes.
• Lead the development of effective, sustainable business continuity and other assigned projects becoming a subject matter expert for the business continuity and security and safety. 
• Work with business partners to complete the annual business impact analysis (BIA) and risk analysis.
• Responsible for planning, monitoring, and reporting overall project performance for business continuity projects and other key strategic initiatives related to the achievement of the Tollway goals. 
• Oversee the creation and delivery of awareness and training programs to educate staff on business continuity, technology recovery, and enterprise resilience.
• Serve as liaison between Tollway personnel and Tollway departments surrounding the assigned projects.
• Utilize system and functional design documentation including flowcharting and storyboarding. Interview staff members and stakeholders, documenting related project processes to create detailed specifications of complex workflows.
• Prepare process flow diagrams ensuring execution of project tasks avoiding potential project delays and proactively identifying potential issues and opportunities. Provide timely updates of forecasts within the projects plan.
• Maintain project plan quality and integrity through regular and thorough updates to both the Chief and Deputy Chief.
• Complete special projects and other duties as assigned by the department.

Education (Required)

• Bachelor’s degree in Information Technology, Business Administration, Emergency Management, or related field from a four-year accredited college.

Skills and Qualifications (Required)

• Five (5) years of experience in business continuity and disaster recovery planning with a proven record of leading crisis responses, making analytical decisions and applying critical thinking.
• Candidates with less than five years of experience may also qualify if they have a comparable combination of education, relevant certifications, and practical experience.
• Excellent knowledge of Microsoft Word, Excel, and Outlook. 
• Excellent oral and written communication skills. 
• Attention to detail and excellent analytical skills is required. 

Education (Preferred)

• Certified Business Continuity Professional (CBCP) certificate, or similar BCP certification.

The Illinois Tollway is committed to creating a diverse environment and is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, national origin or ancestry, disability, unfavorable discharge from military services, age, order of protection status, military status, sex or sexual orientation.