Sr Mgr-Technology Operations

About Our Company

We’re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. Our team of 22,000 people across 19 countries, serves more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses – Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.

Job Description

Provide operational leadership and direction to Mainframe Database Technology Operations team. This is a global team with significant scope/impact (employees, contract personnel and vendor partners) dedicated to portfolio(s) of technical business applications and/or services, including: operational maintenance, production support, front-line management of incidents, development support, and proactive/preventative analysis (to include solution ideation, recommendation and implementation). Serve as point-person and operational expert for issues, needs and projects regarding or related to multiple areas of responsibility.

Key Responsibilities

• Responsible for developing technical roadmaps, policies, standards, engineering procedures and blueprints for relevant network environments·      
• Responsible for technical delivery planning of large, complex transformation projects
• Responsible for life-cycle engineering roadmap of environments·      
• Responsible for managing a team of engineers including and not limited to training\development plans, objective setting, appraisals and ensuring mandatory is completed·      
• Responsible for working with external vendors to drive solutions that are fit for purpose for the business·      
• Responsible for providing governance over other teams where applicable·      
• Have a mentality for continuous improvement and always striving to drive improvements in both technology and process, both inside and outside of the team·      
• Knowledge and experience on documentation repositories such as Confluence·      
• Knowledge and experience of Agile working practices
  • Handle/Drive security incidents calls, handle escalations, or any other security related issues.
  • Escalation resource during major incidents and outages as needed.
  • Provide after-hours on-call management support and participate in emergent large scale event response when needed.
  • Participate in re-occurring security audits and reviews.
  • Provide inputs on security methodologies, policies, and procedures.
  • Communicate with senior leadership on the status of security BAU tasks.
  • Work Independently and/or within a team environment to complete highly complex assignments.
  • Security design, architecture, management, and deployment of new and existing security rules and standards in datacenter environment.
  • Lead proper execution of network security changes or updates in accordance with corporate security policies to meet business requirements.
  • Responsible for security monitoring in addition to being able to lead troubleshooting network-related issues in a logical manner.
  • Research, recommend, and establish innovative solutions for security standards that scale with the business growth.
  • Where possible, introduce automation for daily routine administrative tasks.
  • Collaborates with all Information Technology (IT) disciplines.
  • Creates, maintains, and updates documentation with most relevant information.
  • Perform problem diagnosis, initiate problem resolution, and provide ongoing life-cycle support for network security deployments and upgrades.
  • Collaborate with team members to ensure project scoping activities are aligned with architectural objectives. 
  • Participate and provide input into the continual refinement of processes, policies, and best practices to ensure optimal performance and availability of technologies.
  • Continuously develop specialized knowledge and technical subject matter expertise by remaining apprised of industry trends, the direction of emerging technologies, and their potential value to the business.
•  Required Qualifications
  • Bachelor’s degree in computer science or related field; or equivalent work experience. 
  • Minimum 7-10+ years of relevant network security experience required.
  • 4+ years of experience providing day-to-day oversight/supervision to a team of technical employees and/or vendor partner resources.
  • Strong analytical and customer service abilities.
  • 5-7+ years of broad technical experience with proven expertise in a majority of the following areas:
  • Strong thought leadership abilities and a highly innovative problem solver.
  • 4+ years of experience and proven success identifying and implementing opportunities for improvement to configurations, procedures and process to enable greater availability, capability and efficiency.
  • Ability to coach and mentor experienced Security staff.
  • Experience of working with large scale projects and acting as an escalation point·      
  • Experience working in large global financial, enterprise or service provider network environments.·      
  • Leadership in direct and matrix environments·      
  • Resource planning and management·      
  • Stakeholder management and communications capabilities up to C-level
  • Communication and collaboration on a technical and business level   
• Preferred Qualifications:  
  • Firewalls - Palo Alto, Cisco, Tufin
  • F5 - Big IP, LTM, GTM, ASM
  • Infoblox - DNS, DHCP, IPAM, NTP
  • DDoS
  • Packet Broker
  • Packet capture and analysis - Gigastor, Wireshark, Netflow
  • Cloud Networking - AWS, Azure, Cloudflare, Load Balancing, Security, Monitoring, Security Groups
  • Automation & scripting
  • Network Access Control
  • Cisco Platforms: Firepower Management, VPN, routing and switching (ISR/ASR/Nexus/Catalyst), wireless, ACI, Meraki, SDWAN, ISE
  • Network Monitoring, Capacity Management, Performance Management

Visa Sponsorship

Applicants must have a valid work authorization that does not now, or in the future, require visa sponsorship for employment in the United States (e.g., H-1B, F-1 CPT, F-1 OPT, TN).

In-Office Collaboration

We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders. Our employees work in the office at least four (4) days per week, with flexibility to work from home one (1) day per week. Some roles may require additional in-office time or different in-office expectations, and specific requirements will be discussed during the hiring process.

Base Pay Salary

The estimated base salary for this role is $115,000 - $147,000 / year. We have a pay-for-performance compensation philosophy. Your initial total compensation may vary based on job-related knowledge, skills, experience, and geographical work location. In addition, most of our roles are eligible for variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role. We also have a competitive and comprehensive benefits program that supports all aspects of your health and well-being, including but not limited to vacation time, sick time, 401(k), and health, dental and life insurance.Full timeExemptTechnologyTECH Technology

Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, military status, veteran status, genetic information, citizenship, disability status, marital status, family status or any other basis prohibited by law.

We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.