Asset Protection Service Representative

About the Role

As an Asset Protection Specialist, you serve in high-risk store environments where you are empowered to make apprehensions and wear a uniform and body camera. In addition to maintaining a strong, visible presence on the sales floor, you focus on theft deterrence, investigations, and safety. Your work is essential to protecting our people, products, and the brand experience across our house of iconic brands: Gap, Old Navy, Banana Republic, and Athleta.

What You'll Do

• Maintain a strong, visible presence in high-risk stores to deter theft and promote safety. 
• Conduct surveillance and apprehend shoplifters in accordance with company policy and legal standards. 
• Wear and operate body-worn cameras to document incidents and ensure transparency.
• Collaborate with store teams and law enforcement to build and prosecute cases involving external  theft or fraud. 
• Train store teams on safe practices for handling theft-related incidents and using reporting tools. 
• Conduct regular checks of physical security systems and report any vulnerabilities. 
• Analyze incident data to identify patterns and recommend prevention strategies. 
• Support crisis response efforts and contribute to a culture of safety and inclusion.   

Who You Are

• Experience in theft apprehension and surveillance. 
• Strong understanding of safety and legal protocols. 
• Ability to wear and operate body-worn cameras. 
• Excellent communication and de-escalation skills. 
• Ability to work independently in high-pressure environments.  Strong knowledge of business continuity planning and risk management.