Client Technologies Specialist (Industrial Solutions)

Position

Client Technologies Specialist (Industrial Solutions)

Location

Hendersonville, NC

About Us

BorgWarner has nearly a 100-year legacy of innovation, delivering advanced mobility solutions worldwide. We’re now expanding into the high-growth data center market, providing advanced power generation systems for AI-driven data centers and microgrid applications. This growth builds our expertise in turbocharging, thermal management, power electronics, and advanced controls - reflecting our commitment to development, sustainability, and real-world impact. We are a company of innovators and independent thinkers that bring together talented employees, meaningful work, and amazing technology in a unique environment. At BorgWarner we constantly work towards our vision of a clean and energy-efficient world. 

Our Culture

We believe the health and safety of our employees are a top priority. We care about our local communities and the global environment. BorgWarner promotes and nurtures a diverse and inclusive environment, honors integrity, strives for excellence, commits to responsibility for our communities and the environment, and builds on the power of collaboration.

Career Opportunities

We manage talent as seriously as we manage our businesses and encourage you to learn about our proud history, strong culture, technologies, and future vision. We offer a strong local presence and interesting global opportunities. Start your future with BorgWarner now!  

For a listing of openings in the Hendersonville area please visit: BorgWarner Openings  

Pay & Benefits

All positions start at an above market pay rate for that position. Benefits are also above market and include the below for all fulltime employees:

• Day 1 Medical Coverage with potential of no monthly premium

• Onsite Health Clinic for employees and dependents (age 14 and over) with potential of no cost

• Dental, Vision, Life, AD&D, and Disability Coverage

• Tuition Reimbursement Program after 18 months

• Retirement Savings Plan (401k) with a matching program

• Company paid holidays and vacation starting Day 1

• Competitive annual incentive program tied to business results 

Job Purpose

We’re building a brand-new state-of-the-art facility dedicated to creating power generation systems for data centers and microgrid applications. This new hub will be at the heart of BorgWarner’s latest growth initiative, bringing together engineering, innovation, and technology in one dynamic space. Be part of a team that’s shaping the future of sustainable power and driving breakthrough solutions from day one. To learn more about BorgWarner's Industrial Solutions business, please visit: BorgWarner Industrial Solutions. 

The Client Technologies Specialist is primarily responsible for customer environment, executes tasks to enhance and support the desktop environment, provides specialized IT services (e.g. high-level meeting support, root-cause analysis, customer consulting), and provides IT facility related services (e.g. audio-visual environment, security systems, printers/copiers).  The Client Technologies Specialist also provides on-site support for the IT infrastructure teams as needed.

Key Responsibilities

Service Delivery Responsibilities

• Helps to build and maintain good relationships with staff and IT infrastructure teams

• Ensures quality services are performed to the agreed SLA

• Ensure that systems, processes, and methodologies specified are followed and to ensure effective monitoring, control and support of service delivery is ongoing

• Understands Incident, Problem and Change Management principles 

• Ensures first class IT Service Delivery across locations for infrastructure services 

• Ensures that remote and on-site support issues are resolved to customers satisfaction

• Support the setup of processes around Service Management 

• Providing 1st & 2nd Level support but also leading local Client/Infrastructure and LAN change activities 

• Support of Local Production/Manufacturing Connectivity 

• Printer installation, configuration & support

• Smart hand for Hosting services (physical reboot / racking of new/old servers or other equipment)

• Knowledge of technology skillset used in conference room and streaming technology

Client & Asset Service Responsibilities

• General Computer Desktop & Laptop support

• Configure new and existing devices according to corporate standards for deployment

• Desktop Application installation and troubleshooting

• Maintain Licenses Management and version control

• Hardware Refresh Project involvement

• Maintains client security settings (e.g. admin rights, software installs, etc.)

Service Desk Service

• Support staff by phone, email, chat, etc.

• Provide basic network, security and printing support, but also owning problem resolution and engaging other teams as needed 

• 1st & 2nd Level Support and troubleshooting of issues

• Following ITIL principles in ticketing system and maintaining high SLA standards

What We're Looking For

• BA/BS in Information Technology related field

• 1-3 years working in Information Technology

• Excellent Verbal Communication Skills

• Excellent Written Skills

• Ability to multi-task

• Strong customer focus and service delivery

• Process management

• Drive for results

• Listening and action oriented

• Comfortable presenting technical topics to technical and non-technical associates

• Problem solving with functional / technical skills

• Ability to engage and work with outside vendors or partners

• Self-motivated with strong work ethic

• Able to work independently, leading small to medium projects or participating in enterprise, or global projects

• Provides input to the development of key support processes or procedures

• Ability to understand local operations but also learn and understand the global enterprise

• Expertise and practice with a manufacturing environment

• Cisco basics, Exposure or work with ServiceNow ticketing systems, SCCM, and Active Directory

What We Believe

• Inclusion: Respecting Individuals

• Integrity: Honoring truth

• Excellence: Focusing on results

• Responsibility: Our commitment

• Collaboration: Building trust

Safety

This position will adhere to the BorgWarner Environmental Health and Safety Program by following all safety rules, procedures, practices, training, and safe use of equipment; this includes use of personal protective equipment (PPE) as required. This individual will work in a way that stresses the importance of preventing injury, accidents, or illnesses to themselves or co-workers by correcting or reporting unsafe situations, incidents, or occurrences to their Team Lead immediately.

Equal Employment Opportunity

BorgWarner is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability or protected veteran status.

Join the company that is creating solutions that support a cleaner, more energy-efficient world.

For more information about BorgWarner, please visit www.borgwarner.com

 

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