Distribution Frontline Manager

Overview

To ensure the timely and complete delivery of stock to customers by effectively managing Distribution staff, including Drivers and Drivers Assistants, while maintaining all vehicles in a safe, roadworthy condition at all times.

 

Responsibilities

• Manage the end-to-end distribution center operations including but not limited to the following key process activities: (Receiving inventory, put away, storage, picking, packing and loading, delivery to customers, de-briefing post-delivery and managing customer invoicing, credit note and claims processing)
• Establish operational procedures for activities such as verification of incoming and outgoing stock, handling and disposals of stales, keeping accurate warehouse inventory, inter warehouse transfers and warehouse replenishment.
• Accurate execution of Key Accounts Delivery plans as per delivery schedule. Ensure the warehouse overheads are within budget limits. 
• Develop, monitor and adapt KPI’S to address operational and Performance requirements
• Track KPI reports and reason out any deviation from the targets and take appropriate measures to avoid errors.
• Ensure all work equipments are used in proper manner, maintained properly and functioning to its maximum capacity.
• Maintain safe working conditions and environment.
• Executing FIFO procedures to track products’ freshness.
• Follow-up on the Inventory process tracking, physical count and reporting of inventory variance and stock updating.
• Capital Expenditure (Capex) planning and execution
• Ensure the warehouse thru put and productivity are maintained
• Directly responsible for Warehouse Management System security and data accuracy.
• Establish/maintain working programs to minimize transit and/or storage damage within established guidelines.
• Effectively utilize warehousing space for inbound and outbound materials Control accuracy of shipments and goods received in order to maintain traceability and product loss and minimized penalties.
• Co-ordinate vehicle Services by working closely with the Fleet personnel.
• Keep abreast of new industry developments affecting the Distribution Centre operation including new products, technologies, modifications and processes, including TPM, which might lead to assuring a more efficient operation.
• Actively support Plant/distribution/supply chain/shipping cost management projects.
• Ensure EHS & QFS Compliance

SDCA

• Define all departments using SIPOC Model
• Drive the Operational Excellence Program (OEP) across all departments
• Clearly defined PI’s and KPI’s and process maps to task levels for all functions
• Effective SOP’s for all critical task’s
• Sound and effective SLA’s across all functions
• Effective routines and Review’s

Cost:

• Manage cost within the AOP.
• Ensure accurate forecasts submitted for P4F and P9F
• Ensure no outstanding pallets to be written off
• Manage overtime by proper planning.
• Manage absenteeism < 2%.
• Ensure limited use of contract labour (only where justified and approved by HR)
• Manage all Distribution assets.
• Ensure no outstanding PODs (Proof of Delivery) or Credit Notes (CNs)

Service:

• Ensure 95% Service Level (Fill rate)
• Ensure 95% On time Delivery
• Ensure accurate and timely communication of delays to pro-actively manage customers
• Report on % departures by 7AM daily

People:

• Implement Monthly Site town hall
• Daily Driver meetings (15min)
• Managing staff performance and take corrective action. 
• Identify training needs for distribution staff.
• Ensure sound management policies and practices are in place and adhered to.
• Manage contract labour (where justified) and ensure source documentation is validated on hours worked/overtime etc.
• Plan and set shifts for Distribution employees.

Ensure disciplinary action is taken where recurring deviations to standards are found

Qualifications

• Grade 12
• Relevant tertiary qualification - Bachelors Degree/Diploma in Supply Chain /Logistics or related would be preferable
• Minimum of 2 years’ experience in a FMCG Distribution environment.