Transition Lead – C&P

Job Family Group:

Business Support Group

Job Description:

As bp transitions to an integrated energy company, we must adapt to a changing world and maintain competitive performance. Bp's customers & products (C&P) business area is setting up a business and technology centre (BTC) in Pune, India. This will support the delivery of an enhanced customer experience and drive innovation by building global capabilities at scale,  demonstrating  technology, and developing deep expertise. The BTC will be a core and connected part of our business, bringing together colleagues who report into their respective part of C&P, working together with other functions across bp. This is an exciting time to join bp and the customers & products BTC!

Job Particulars

Job Title:Transition Lead – C&P

Segment:C&P

Job Level:G 9

Function: C&P BTC

Reports to:Head of C&P BTC

Business Unit: C&P BTC - Programmes

Travel:As relevant to transition engagements in C&P BTC

Tower/Enabling: Global Transitions

Direct Reports: Transition Managers and Transition Analysts

Location: Pune

2. Job Purpose

• The Transition Lead will be accountable for successful delivery of transition projects for all sub-entities across C&P BTC through the complete lifecycle of Transition from scope identification to BAU
• The Transition Lead will ensure all transition projects in C&P BTC assigned are delivered on time, meeting business & technical requirements within the agreed budget
• The projects can be standalone or part of a work stream in a program with a higher degree of complexity and will require to be delivered through a team of Transition Managers and Transition Analysts and in certain cases through self-candidature as well
• All transition projects need to be delivered in compliance with the bp transition management delivery standard Responsible for people management for Transition resources in the C&P BTC.

3. Key Accountabilities

• Define transition scope, goals and deliverables that support business goals in collaboration with relevant stakeholders
• Develop comprehensive transition plans and schedule timelines using appropriate tools
• Deliver a transition portfolio as per pre-defined milestones, leading timely completion of all deliverables whilst managing resources, deadlines and budgetary requirements
• Effectively communicate and manage transition expectations in a timely and clear fashion
• Review workstream plans, validate schedule, dependencies and resource utilisation
• Own management of stakeholder expectation alignment gaps and/or gaps in meeting business expectations
• Establish transition governance including all stakeholders and deliver progress reports, proposals, requirements documentation and presentations
• Ensure all transition projects are maintained in a central share point tool
• Maintain rigor as per the predefined program/project governance and ensure reporting is accurate and concise
• Identify, flag and resolve transition risks/issues and potential conflicts within the project team - oversee the implementation of corrective actions and review current mitigation and recovery activities
• Identify and handle transition dependencies, milestones and critical path
• Build, develop and grow any business relationships vital to the success of the transition
• Motivate change management efforts as an integral part of each transition
• Ensure all processes are thoroughly documented and reviewed for quality to support knowledge transfer and centrally housed and periodically updated for ongoing knowledge management
• Ensure periodic retrospectives are run as defined by stage gate methodology, continually analyse lessons learned and create recommendations report to identify successful and unsuccessful project elements
• Stay in sync with project management standards and register mandatory deliverables for quality assurance purposes
• Strive and encourage the teams to drive the usage of AI to enhance efficiencies and improve transitions and business outcomes
• Champion a culture of willingness and adaptability working closely with Change and Communication teams, addressing employee concerns in both sending and receiving locations to facilitate smooth adoption of new ways of working.

4. Key Challenges

• Complex transitions generally location/ capability specific
• Highly diversified range of key stakeholders across C&P BTC and C&P sub-entity businesses
• Run multiple transition projects in parallel
• Managing transition projects across different functions and geographies
• Identifying relevant program and system deployment dependencies

5. Any Other Relevant Information (Particular reference to planning (nature and impact), scope of impact (Team, BU, Segment, BP globally etc.)

This covers Key Decisions and to what extent?

Types of relationship internally and externally that the person required maintaining contact with.

A transition lead is empowered to choke (halt) a transition if it is not being executed within the prescribed guidelines of the bp transition methodology

6. Qualification & Experience and Competencies

(What particular knowledge, skills or expertise are required before appointment of this post? How much and what type of experience is required to carry out this job at a fully effective level? What is the required educational qualification for this job?)

Essential Education

• A Bachelor’s Degree or Master’s in Business Administration from a recognized Institute
• Trained and/or certified in PMP, Prince2, APM or equivalent

Essential Experience

• A minimum of 15 years total experience with a minimum of 7 to 10 years of relevant Transition Management experience
• Relevant experience in BPO transitions (preferably in Finance, Customer Service, Retail Operations, Asset Management, Data or in the oil & gas industry) and in-depth knowledge of shared services operating model
• Experience in managing multiple teams and capabilities to deliver complex transition scope
• Proven track record managing multiple stakeholders effectively
• Experience managing virtual teams across multiple geographies
• Experience of working in fast-paced, high-demand, delivery-oriented environments
• Strong computer literacy and advanced user of MS Office applications (e.g. Microsoft Project, Power Point, Excel etc.).
• Ability to apply thought leadership in providing services and solutions to customers.
• Excellent communication and influencing skills at all levels of the organisation
• Strong commercial acumen and understanding of customer impacts

Desirable Criteria

• Six Sigma trained or equivalent
• Exposure in Agile tools/methodologies and digital transformation
• Vendor/Third Party management experience (including vendors, third parties, and sub-contractors)
• Experience managing delivery of business cases by monitoring costs and value delivered and intervening with corrective action when necessary to achieve commercial outcomes

Any Regional Differences:

• Scope of service varies by region, centre and across shared services and BPO
• Cultural variances
• Processes may not be standardised across regions

Performance Measures

Include here a list of 5-7 targets against which individual performance can be tangibly measured. Where appropriate, make this as specific as possible using quantitative measures.

Stakeholder management

Stakeholder management plan including comms and engagement

Reporting

Measurable and effective reporting that drives outcomes and highlights deficiencies

Influencing

Ability to influence at all levels of the organisation (depth and breadth) demonstrated through approved recommendations

Commercial Outcomes

Manage the Scope, Resource and Time to drive sustainable commercial value

Compliance

Adhere to project management standards and quality assurance requirements

Timeliness

Deliver as per the predefined milestones within the budgetary constraints

At bp, we support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly.

There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, and excellent retirement benefits, among others!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Travel Requirement:

No travel is expected with this role

Relocation Assistance:

This role is eligible for relocation within country

Remote Type:

This position is a hybrid of office/remote working

Skills:

Agile Management, Agile Management, Agility core practices, Agility tools, BPO Operations, Business Acumen, Business Operations, Business process architecture, Business process control, Business process improvement, Communication, Data Management, Data visualization and interpretation, Decision Making, Demand Management, Design Thinking, Digital Transformation, Fast-Paced Environments, Goal Setting, Influencing, Lean Practices, Managing change, Managing Performance, Project and programme management, Stakeholder Engagement {+ 3 more}

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Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.