Personal Injury Legal Assistant - Freelance, Remote

Department: Specialized Roles

Employment Type: Full Time

Location: Philippines

Reporting To: Client via Magic

Compensation: $7.00 / hour

Description

The Impact you’ll make

• Serve as the primary point of contact for assigned clients during treatment and demand preparation.
• Maintain accurate, complete, and up-to-date records in the firm’s case management system.
• Monitor medical treatment progress and follow up regularly with clients.

• Draft clear, persuasive, and well-supported settlement demands.
• Confirm that all treatment is complete prior to submission.
• Submit finalized demands to insurance carriers.

• Maintain proactive communication with clients every 7–10 business days.
• Return client calls, emails, and messages promptly.
• Clearly explain treatment expectations and documentation needs.

• Identify potential Medicare involvement and notify the supervising attorney.
• Document all lien-related findings clearly in the case file.

• Accurately document all case activity and client communications.
• Maintain strict compliance with HIPAA and state privacy laws.

Skills, Knowledge and Expertise

• Direct prior experience handling US personal injury pre-litigation workflows (Stages 1–2), including medical records retrieval, billing collection, and demand package drafting.
• Exceptional written and verbal English skills with clear pronunciation and strong phone etiquette for client calls and provider follow-ups.
• Proven ability and dedicated setup to consistently work US Eastern Time hours (9:00 AM – 5:00 PM ET) without attendance conflicts.
• Hands-on experience or demonstrated tech fluency in navigating legal CRM systems (Smart Advocate preferred) and VOIP/phone software (RingCentral preferred).
  
  

• You take full initiative over your task queue, moving files forward independently without needing daily direction on what to work on next.
• Warm, polite, and reassuring tone over the phone, capable of supporting clients undergoing medical treatment with patience and clarity.
• Outstanding attention to detail when organizing medical records, itemized billings, damage documentation, and maintaining structured notes.
• Quick to adapt to remote desktop setups, digital fax systems, Outlook calendaring, and integrated telephony tools.
• Firm commitment to maintaining confidentiality, safeguarding data (HIPAA), and recognizing strict legal boundaries (never offering legal advice).
  
  

• Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
• Internet speed of at least 40MBPS
• Headset with an extended mic that has noise cancellation and a webcam
• Back-up computer and internet connection
• Quiet, dedicated workspace at home

• You are a self-motivated legal support professional who thrives on managing your own priority queue and takes pride in keeping cases moving without constant supervision.
• You genuinely care about helping injured clients feel heard, valued, and supported throughout their recovery journey.
• You bring high energy, sense of urgency, and strong organization to your work, leaving no email unreturned or file unupdated.
• You value consistency, punctuality, and long-term stability working full-time aligned with US Eastern business hours.
  
  

• Remote position
• Must have a reliable internet connection and a quiet workspace
• Required to provide own computer with Intel Core i5 or something similar or higher operating system

• 40 hours per week
•  Monday through Friday, 9:00 AM – 5:00 PM ET (Eastern Time). 

• $7 per hour
• No benefits package included

Benefits