Senior Agile Coach

We are looking for an enthusiastic Senior Agile Coach to drive agile transformation, foster high-performing teams, and enable value delivery across the organization!

Quipu is the dedicated IT company of the ProCredit group, providing end-to-end technology solutions for all ProCredit institutions and external financial sector clients. From electronic payment services to robust software systems and hybrid cloud hosting, Quipu plays a central role in enabling efficiency, innovation, and sustainable digital banking services across the group.

Established in 2004 and headquartered in Frankfurt am Main, Germany, Quipu is a 100% subsidiary of ProCredit Holding and serves as a strategic technology partner driving stability, modernization, and excellence in banking operations.

Mission of the Role

The Senior Agile Coach empowers squads to become high-performing, self-organizing, and value-driven. Acting as a strategic change agent, you will guide Quipu’s agile transformation, drive organizational alignment, enable delivery excellence, and foster a culture of continuous improvement.

A key expectation of this role is to increase squad maturity through hands-on coaching and to demonstrate visible, measurable value in delivery outcomes and team capability growth.

Key Responsibilities

1. Strategic Enablement & Agile Maturity

• Translate strategic objectives into actionable agile delivery practices across squads and IT Areas.

• Facilitate quarterly planning events (PI Planning, QBRs) and ensure readiness across teams.

• Drive organizational change using frameworks such as ADKAR.

• Coach teams and leadership to align backlog priorities with customer outcomes and business value.

• Support top management in using agile principles for strategic decision-making.

• Conduct agile maturity assessments and build tailored improvement roadmaps.

• Own and continuously evolve the organizational Agile Playbook.

2. IT Area Strategy Facilitation

• Plan and facilitate scaled agile ceremonies (PI Planning, IT Area Syncs, System/Squad Demos).

• Track and escalate dependencies, risks, and impediments at IT Area level.

• Guide and support Communities of Practice and alignment structures across domains.

• Ensure clarity and synchronization across roles, processes, and delivery rhythms.

3. Cross-Squad Coordination & Flow Optimization

• Identify and resolve systemic blockers across squads with Product Area Leads, Tech Area Leads, POs, and Release Manager.

• Improve delivery flow using cycle time, throughput, WIP limits, and related metrics.

• Facilitate cross-squad retrospectives and improvement workshops.

• Support the Release Manager in aligning release cadences with capacity and business priorities.

• Drive alignment across squads to ensure coherent delivery and predictable outcomes.

4. Daily Operational Excellence

• Facilitate core agile ceremonies (stand-ups, sprint planning, refinement, reviews).

• Coach Product Owners on backlog readiness, prioritization, story quality, and acceptance criteria.

• Proactively remove impediments by engaging with stakeholders and resolving blockers just-in-time.

• Monitor flow metrics and WIP limits to maintain a healthy, sustainable delivery cadence.

• Support squads in breaking down initiatives into smaller, value-driven epics.

5. Transparency & Stakeholder Engagement

• Ensure visibility of progress through dashboards, metrics, and visual management tools.

• Coach teams on communicating risks, progress, and improvement efforts.

• Enable alignment between business goals and delivery execution through structured ceremonies and coaching.

• Support definition and tracking of organizational OKRs and help squads understand how their work connects to KPIs.

6. Continuous Improvement & Learning Culture

• Lead implementation of Agile and Continuous Improvement frameworks across squads.

• Guide improvement actions and track their impact using measurable outcomes.

• Build skill development backlogs with role leaders to increase capability and throughput.

• Promote a culture of autonomy, accountability, collaboration, and continuous learning.

• Apply Lean techniques and data-driven insights (velocity, lead time, predictability) to identify improvement opportunities.

• Deliver internal training programs, workshops, and webinars.

7. Squad Maturity Growth & Visible Value Creation

• Drive measurable improvement in squad maturity levels, using structured assessment models and growth plans.

• Provide hands-on coaching that delivers visible, traceable value—improving backlog quality, predictability, flow stability, and delivery performance.

• Collaborate with Product Owners, Tech Leads, and Chapter Leads to strengthen team capability and autonomy.

• Demonstrate coaching impact through data and outcomes: maturity progression, cycle time reduction, improved throughput, or enhanced cross-team collaboration.

• Enable squads to become increasingly self-sufficient and empowered, progressing toward high-performance maturity levels.

Technical Skills

• Deep expertise in Scrum, Kanban, SAFe, and Lean principles, with proven experience scaling agile practices.

• Hands-on experience applying scaled agile frameworks at organizational level.

• Strong backlog management coaching (refinement, prioritization, story slicing).

• Advanced use of Azure DevOps or Jira for metrics, flow analysis, and performance trends.

• Strong dependency and risk management capabilities.

• Experience with release coordination and working with Release Managers.

• Proficiency with digital facilitation tools (Mural, Miro, Conceptboard, AI enablers).

• Data-driven mindset using maturity models, health checks, and flow metrics.

• Lean Six Sigma Green Belt preferred.

• Design Thinking experience is an advantage.

Soft Skills

• Servant leadership mindset and strong coaching presence.

• Excellent facilitation and communication skills.

• High emotional intelligence and empathy; adaptable coaching style.

• Constructive conflict resolution and mediation capabilities.

• Strategic thinking aligned with enterprise goals and value streams.

• Resilience, adaptability, and strong change leadership skills.

• Demonstrated growth mindset and self-awareness.

If You Don’t Meet Every Requirement

We value mindset, curiosity, and passion for agile transformation. If you believe you can contribute and grow with us, we encourage you to apply even if you do not meet every requirement.