Transforming smiles. Transforming lives. Transforming an industry.

 

At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our teams are constantly pushing the boundaries of what’s possible.

 

Ready to join us? 

About this Opportunity
The Role of Logistics Specialist requires a candidate who has sound SAP knowledge and operational experience, who will assist APAC with sourcing, logistics and warehousing, customs clearance, supply administration, issuing and receiving goods for iTero products within the region, demo activities and RMA ; working towards achieving operational goals for the iTero business. 

Key responsibilities:            

o   Oversee SAP’s Order-to-Cash (OTC) and SFDC (Salesforce) covering system inventory control and distribution management, completing daily tasks to ensure accuracy in inventory.  

o   Coordinate RMA return and coordination with local markets in order to achieve timely returns.

o   Coordinate demo assets and sleeves inbound and outbound to designated sites and ensure the records of movement/flow are updated and traceable.

o   Processing invoices from 3PL, including verifying accuracy of billing and ensuring AP processes payment on time.

o   Monitor and manage freight and logistics partners’ performance for shipping, customs clearance, warehousing and domestic distribution.

o   Resolve shipping and distribution related issues (with internal and external logistics partners) and feedback with systematic Root Cause Analysis (RCA) and Corrective Actions - Preventive Actions (CAPA) Plan if the event of a Non-Conformance (NC).

o   Enforce documentations used by both shipper for inbound and outbound are correct in terms of valuation, HS Code and COO among others.

o   A grounded understanding of trade compliance and valuation and able to work with Trade Compliance and RA team on all customs matters involving HS Code, ECCN, import and export processes in certain countries.

o   A basic understanding of export control regulations, a role previously as ECO will be an added advantage.

o   Understand and able to navigate through diverse logistical landscapes in countries in APAC excluding CN and JP.

o   Support and align with Global and Regional projects relating to Systems Roll-out, Go-To-Market Strategy, Regulatory Compliance, etc.

o   Communicate all shipment issues to owners with resolutions.

o   Assure and follow up on-time delivery of materials in the track and trace process.

o   Responsible for ensuring adherence to documentation retention requirements with 3PLs and internal requirements and/or as specified within local regulations.

o   Maintain relationships with business partners and vendors via MBR and QBR.

Education And/or Experience 

o   BA/BS degree in Business Management, Logistics, Material Planning or Supply Chain or equivalent practical experience

o   At least 8 years or more of experience in the logistics industry or in a similar role managing logistics service providers

o   Strong knowledge and hands-on of SAP system is essential especially relevant T Code transactions.

o   Depth knowledge and handling of Excel

o   Basic understanding of supply chain processes including material planning, shipping, importation, and contract logistics.

o   Strong critical thinking, analytical and decision-making skills

o   Fluency in English written and spoken and Mandarin is an added advantage.

o   Strong networking in the industry with 3PLs will be an added advantage

o   Knowledge in Power Automate and PBI are added advantages.

o   DGO certification is an added advantage

o   Any greenfield or brownfield project logistics experience is an added advantage.

o   Be prepared to work on weekends/public holidays in non-working hours if support is required for quarter end closing.