- Location
- Mexico City
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Customer Experience
- Experience
- 2+ years
- Source
- Lever
Description
The Customer Experience Department
The Customer Experience team at Deliverect is dedicated to empowering our customers' success through personalized guidance and round-the-clock support, ensuring businesses of all sizes can maximize the potential of our products. As passionate advocates for our users, our global team leverages industry expertise and a customer-centric approach to drive continuous improvement and scale successful outcomes worldwide. Committed to providing tailored support and acting as the central point for feedback, we blend a personalized touch with our leading technology to ensure exceptional customer experiences are fundamental to every Deliverect journey.
Your Impact:
As an Enterprise Support Specialist, you will be responsible for technical support to our high-value customers, handling complex troubleshooting together with other teams and partners. You will work in a team where close collaboration for swift resolution is key to ensure business continuity. If scheduled during off hours and weekends, you will have extensive responsibilities to make sure that urgent customer escalations are accurately handled.