This role is in support of Cencora's veterinary and livestock production solutions marketed through our MWI Animal Health business. MWI Animal Health is a leading brand of Cencora, offering animal health services globally.

Summary of Role:

Shift Details: Flexible to work between the hours of 9am-6pm EST

Responsibilities:

Monitoring Orders & Order Notes:

• Monitor orders that error in the interchange throughout the day and investigate the cause of these errors

• Rekeying orders on an as need basis

• Identify and troubleshoot issues or problems with Web orders, contacting clinics and /or sales staff of these issues and assist in coming to a quick resolution of these issues

Account Profile Configuration:

• Process requests from Accounting, Outside and Inside Sales Staff and Clinics to set up Web Access Profiles

• Maintain profiles using the Website Admin Site

• Send out communication once the Profiles have been setup to the clinic and the Sales Teams

Product Maintenance:

• Maintain, update and research product information, including descriptions, availability, compliance issues, backorders, allocations, new products and close out items

• Work closely with Purchasing and marketing to provide a smooth purchasing experience for online customers

• Monitor MSDS and CVP sites contacting the provider with updated manufacturer information, issues and/or problems

• This requires detailed research of Products to accurately supply MSDS & Compendium information

• Monitor daily changes to products to ensure accurate information for Web display

• Update Product and Customer Sets to ensure all accounts are seeing products specific to their location and are compliant with State laws

Promotions programming

• Monitor daily emails, direct communiqués from marketing and manufacturers pertaining to manufacturer clinic promotions

• Build and maintain Customer and Product Sets based on the requirements of the promotion

General Duties

• Customer Service via phone, email, fax

Training:

• Providing detailed information on how the different features of the Website work

• Be able to present this information in a comprehensive and clear manner to ensure both clinic and/or sales staff have a solid confidence level

• Field inquiries pertaining to accounting issues, DEA questions, locating products, warehouse issues, telephone orders, OSR & ISR questions, freight and pharmacy and the many other facets of MWI as they pertain to www.mwivet.com

• Troubleshooting clinic issues and reaching a solution quickly to the satisfaction of the clinic and sales staff

Education:

• High School Diploma/GED or equivalent experience required.
• 2+ years of experience in customer service, customer support, order management, customer operations, or sales support, or a related field required.
• Certification in HDI Customer Service Representative (HDI-CSR), CCPC Global Certified Client Service Specialist (CCSS), or equivalent preferred.

Skills and Knowledge:

• Business or technical degree is strongly preferred

• Must be proficient in Microsoft Office, specifically Word and Excel

• A minimum of two years of relevant experience in one of the following:

• Enterprise E-Commerce System customer service, maintenance, and support

• Business System analysis and support

• Display knowledge and proficiency in detailing products…www.mwianimalhealth.com being the top product

• A strong work ethic, committed to doing the job well and in a time efficient manner

• Speaks effectively in individual or group situations (i.e., meetings, presentations, interviews); able to organize and present information to others; delivers positive high impact presentations

• Utilize skills effectively to detail www.mwianimalhealth.com to all users

• Customer oriented and responsive to customer needs and priorities; establishes effective work relationships with customers and gains their respect and loyalty; identifies and takes appropriate action on customer needs

• Demonstrates the ability to respond quickly to changes in the day-to-day operation as it relates to department priorities

• A self-starter; develops work objectives and action plans for self; establishes realistic priorities, personal check points and performance indicators; develops effective strategies for reporting progress and ensuring accomplishment of goals

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

Full time

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Affiliated Companies

Affiliated Companies: MWI Veterinary Supply Company