Operations Manager, Pain Center

Position: Operations Manager

Department: Pain Center

Facility: Miami Valley Hospital & Miami Valley Hospital South

Shift: Full time 7:30am-4:30pm/ 80 Hours Per Pay

The Operations Manager – Pain Center is responsible for the overall operational performance of the Pain Center across MVH Main and MVH South locations. In partnership with organizational and physician leadership, this role provides strategic and operational leadership to ensure exceptional patient care, an outstanding patient experience, operational excellence, and achievement of organizational goals.

This position oversees day-to-day clinic and procedural operations while fostering a culture of accountability, collaboration, continuous improvement, and employee engagement. The Operations Manager is responsible for operational performance, regulatory readiness, financial stewardship, workforce planning, quality outcomes, and patient experience.

The Operations Manager serves as the operational liaison between hospital leadership, physician partners, and interdisciplinary teams, driving collaboration to optimize clinical workflows, improve operational efficiency, and support organizational initiatives. This role identifies opportunities for process improvement, supports growth and service expansion, and leads change management efforts that enhance access, quality, and operational performance.

The Operations Manager maintains a visible presence throughout the department, exercises sound professional judgment, participates on organizational committees, and performs other duties as assigned in support of the organization's mission, vision, and values.

Education

Minimum Level of Education Required: Bachelor's degreeBachelor's degree

Additional requirements:

§ Type of degree: Bachelor's degree in NursingBachelor’s of Nursing

§ Area of study or major: NursingNursing

§ Preferred educational qualifications: Master's degree in Healthcare AdministrationHealthcare experience; MHA

§ Position specific testing requirement: N/A/A

Licensure/Certification/Registration

Valid Registered Nurse License in the State of Ohio

§ Valid Ohio State License in Nursing

Experience

Minimum Level of Experience Required: 3-5 years of job related experience 3 - 5 years of job related experience

Prior job title or occupational experience: Practice Manager, Office Manager, Clinic Manager, Operations Manager, Nurse Manager or related leadership rolePractice Manager, Office Manager, Clinic Manager, Operations Manager, Nurse Manager or related leadership role

Prior specific functional responsibilities: Leading employees, overseeing daily operations, managing staffing and scheduling, supporting provider relations, patient experience oversight, performance improvement, policy compliance, and operational workflow coordinationLeading employees, overseeing daily operations, managing staffing and scheduling, supporting provider relations, patient experience oversight, performance improvement, policy compliance, and operational workflow coordination

Preferred experience: Multi-site medical practice leadership, physician practice operations, healthcare regulatory compliance, employee development, 1-2 years of nursing leadership in surgical/procedural area experience preferredMulti-site medical practice leadership, physician practice operations, healthcare regulatory compliance, employee development. 1-2 years of nursing leadership in surgical/procedural area experience preferred.

Other experience requirements: Strong leadership, communication, and problem-solving skills with the ability to manage multiple priorities in a fast-paced healthcare environment, demonstrated ability to build collaborative relationships and drive operational excellence.Strong leadership, communication, and problem-solving skills with the ability to manage multiple priorities in a fast-paced healthcare environment; demonstrated ability to build collaborative relationships and drive operational excellence

§ Valid Ohio State License in Nursing

§ Demonstrated ability to communicate in a direct, clear manner across multiple work environments and with varied groups of clinical staff, physicians and direct reports.

§ Demonstrated curiosity about processes and problems allowing for effective problem solving.

§ Demonstrated ability to encourage and celebrate autonomy.

§ Demonstrated desire to teach, mentor and coach.

§ Demonstrated ability to plan and implement new projects.

§ Skilled in conflict resolution, employee relations, and fostering a collaborative team environment

§ Knowledge of staffing, scheduling, and resource management practices

§ Proficient in Microsoft Office applications, electronic medical record systems, scheduling systems, and other healthcare technology platforms

§ Strong operational, organizational, and problem-solving abilities with a focus on continuous improvement and efficiency

§ Functions independently and demonstrates strong learning agility

§ Demonstrated success in role modelling behaviors consistent with core values of Premier Health

§ Ability to support strategic decision-making

§ Ability to manage political and cultural differences in the work group to implement change and manage projects.

§ Ability to maintain confidentiality and exercise sound judgment in handling sensitive information

§ Understanding of healthcare regulations, compliance requirements, HIPAA, and organizational policies and procedures