Salesforce Application Support Engineer

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Did you know that Accenture is leading the digital transformation in the World?

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Our main purpose is to collaborate with our clients, so they can become high-performance businesses. Accenture is present in more than 200 offices, 120 cities, 56 countries and approximately 743,000 employees worldwide.

Offer

· Career development according to your profile and interests.

· Work in one of the best companies and feel proud.

· Access to an innovative methodology and tools.

· Direct contact with experts worldwide.

· Use of work schemes and cutting-edge technologies.

· Constant training.

· Work environment based on teamwork and collaboration.

· Participation in International Projects

Position Summary

As a Salesforce Application Support Engineer, you will act as a software detective, identifying, analyzing, troubleshooting, and resolving complex issues across multiple components of critical business systems.

You will be responsible for ensuring business continuity, system reliability, and application performance, while collaborating with cross-functional teams to deliver effective technical solutions.

The ideal candidate will have strong hands-on experience with Salesforce Development, Salesforce Experience Cloud, and Debugging/Troubleshooting, as well as the ability to work independently and provide technical guidance to other team members.

This role requires strong problem-solving skills, ownership, collaboration, and the ability to contribute to key technical decisions across multiple teams.

Roles & Responsibilities

• ️ Act as a software detective by analyzing complex application issues, identifying root causes, and developing effective solutions.
• ☁️ Develop, support, and maintain Salesforce applications, ensuring system stability and business continuity.
• ️ Perform debugging and troubleshooting of Salesforce applications and integrations.
• Support and enhance solutions built on Salesforce Experience Cloud.
• ⚙️ Provide Salesforce application support, including configuration, administration, and issue resolution.
• Work with Salesforce Reporting and data-related functionality to support business requirements.
• Support and troubleshoot Salesforce Scheduler functionality.
• 🤝 Collaborate with cross-functional and technical teams to improve system performance, reliability, and scalability.
• Monitor system health and proactively identify potential risks to minimize downtime and business impact.
• Analyze and resolve production incidents while contributing to root-cause analysis and application remediation.
• Identify opportunities for process improvements, automation, and continuous application optimization.
• Provide technical guidance and share knowledge with team members to support team growth and skill development.
• 🧠 Act as a Subject Matter Expert (SME) within Salesforce-related technologies and support activities.
• Engage with multiple teams and contribute to technical decisions affecting critical business applications.
• Document troubleshooting procedures, technical solutions, and knowledge-sharing materials.

⭐ Mandatory Skills

Candidates must have strong hands-on experience with:

• ☁️ Salesforce Development
• Salesforce Experience Cloud
• ️ Debugging / Troubleshooting
• Application Support and Incident Resolution
• Production Support
• Salesforce application development and maintenance

➕ Desired Skills

Experience or knowledge in the following areas is highly desirable:

• 🤖 Agentforce
• ⚙️ Salesforce Administration
• MuleSoft ESB (Enterprise Service Bus)
• Apex
• 🧩 Lightning Web Components (LWC)
• Salesforce Integrations
• Financial Services / Retirement Business Domain
• Salesforce Reporting
• Salesforce Scheduler
• Application Remediation
• ️ Engineering Support
• Performance and Reliability Optimization

🧠 Technical Expectations

The successful candidate should demonstrate:

• ⭐ Expert proficiency in Salesforce Development.
• Strong experience with Salesforce Experience Cloud.
• ️ Strong proficiency in Debugging and Troubleshooting.
• ⚙️ Advanced knowledge of Salesforce Administration is desirable.
• Knowledge of MuleSoft ESB is desirable.
• Experience supporting complex applications and integrations.
• Ability to analyze system issues and develop scalable, reliable solutions.

Location

Monterrey, Nuevo León, México / Ciudad de México, México
Hybrid Work Model

Experience

3+ years of professional experience in Salesforce Development, Salesforce Experience Cloud, application support, debugging, and troubleshooting.

Language

Advanced English — required for communication and collaboration with global teams and stakeholders.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Declaración de igualdad de oportunidades en el empleo

Creemos que nadie debe ser discriminado por sus diferencias. Todas las decisiones de empleo se tomarán sin importar la edad, raza, credo, color, religión, sexo, origen nacional, ascendencia, discapacidad, condición de veterano militar, orientación sexual, identidad o expresión de género, información genética, estado civil, ciudadanía ni ningún otro criterio protegido por la legislación aplicable. Nuestra rica diversidad nos hace más innovadores, competitivos y creativos, lo que nos ayuda a servir mejor a nuestros clientes y comunidades.