Experience Abroad: Italian Speaking Customer Support Representative in Lisbon!

Orientation: On-site (Lisbon, Portugal)

Commencement: Immediate start preferred

Shift Pattern: 40 hours per week across a 24/7 rotational schedule (8-hour daily shifts)

Overview

Ready to build your professional path in Portugal? We are hiring customer-centric Italian support staff to join our diverse team in Lisbon. As the main contact point for Italian-speaking customers, you will handle inquiries through phone calls, emails, and online chats. This position is a great fit for adaptable individuals who thrive in a lively, collaborative office setting.

Main Accountabilities

• Client Engagement: Answer incoming requests from Italian-speaking users via phone, email, and live messaging with courtesy and professionalism.
• Issue Troubleshooting: Analyze customer difficulties, uncover underlying problems, and deliver prompt, efficient, and tailored answers.
• Data Logging: Record comprehensive logs of conversations, service requests, and outcome steps in our internal CRM systems.
• Target Achievement: Satisfy key team standards, such as Customer Satisfaction (CSAT), First Contact Resolution (FCR), and Average Handle Time (AHT).
• Ongoing Learning: Attend regular instruction workshops to remain informed on product updates, internal policies, and standard operating routines.

Qualifications

• Language Capabilities: Fluent or advanced C1/C2 mastery of Italian (oral and written); intermediate B2 level English required for workplace collaboration, instruction, and software navigation.
• Schedule Flexibility: Readiness to work variable, round-the-clock rotational shifts.
• Workplace Presence: Mandatory physical presence at our Lisbon facility.
• Right to Work: EU/EEA citizenship, an EU passport, or valid Portuguese employment authorization.
• Key Attributes: Strong communication abilities, effective listening, stress tolerance, and an action-oriented mindset.

Compensation Models

Option A: Local Contract (For Local Residents)

• Gross Salary: €1,262.33 monthly (distributed over 12 payments)
• Housing: Independently arranged accommodation
• Best For: Existing Lisbon residents or candidates who prefer managing their own living setup

Option B: Relocation Package (For Candidates Relocating to Lisbon)

• Gross Salary: €1,059.00 monthly (distributed over 12 payments)
• Housing Included: Single bedroom in shared corporate lodging, with basic utilities (water, gas, electricity, internet) fully covered
• Travel Support: Flight expense reimbursement following successful probation completion, along with airport pickup service

Rewards & Environment

• Internal Mobility: Structured paths toward roles in Quality Assurance, instruction, or team management.
• Salaried Instruction: Comprehensive initial training program fully paid from your first day.
• Collaborative Culture: Dynamic atmosphere featuring team-building gatherings, sports clubs, and group functions.
• Medical Benefits: Complimentary private medical coverage after six months, alongside mental wellness resources.
• Regional Advantages: Experience Lisbon's sunny climate, seaside access, deep heritage, and vibrant social scene.

Application Process

Send a current CV in English or Italian. Qualified candidates will be contacted swiftly by our recruitment team for a preliminary telephone screening.