Complaint Handler (Square 4)

Square 4 is recruiting permanent colleagues to join our new Complaints Operation and become part of the wider Square 4 Team.  

Staring mid-April, these hybrid roles are based from our new Leeds city centre offices, and offer excellent training and development opportunities within a growing, supportive business.  

 

As a Complaints Handler you will:

•    Work with a global, market-leading client within the Motor Finance sector
•    Investigate and resolve customer complaints relating to customer service and payment-related issues
•    Act as a brand ambassador for Square 4 and our end client, delivering a high standard of service at all times

About You

We’re keen to speak with candidates who have experience handling complaints within Motor Finance or a similar Financial Services environment and who demonstrate a genuine passion for delivering excellent client outcomes.

You will be able to demonstrate:
•    Previous complaint handling experience within a Motor Finance or Financial Services organisation
•    A good understanding of the industry and FCA regulations
•    Excellent customer service and communication skills
•    Alignment with our core values: Collaborative, Entrepreneurial, Relationship-Driven and Committed to Delivery Excellence 
•    A strong work ethic and commitment to continuous learning, personal development, and staying up to date with best practices and regulatory changes
•    A commitment to fairness, integrity, and compliance with all relevant processes, laws, and regulations

Benefits

Working hours are Monday-Friday, between the hours of 08:30-17:30 (40 hours per week.  No weekends or evening shifts required.  

We offer our permanent employees:
•    The opportunity to work within a fast-growing company with a clear mission and values that are actively lived every day
•    Hybrid working from our modern Leeds city centre office following your initial training period onsite 
•    Investment in training and development to support your career aspirations
•    Pension scheme
•    33 Days annual holiday allowance (inclusive of Bank Holidays)
•    Employee Discounts and Cashback Schemes 
•    Discounted Parking and local gym memberships
•    Onsite refreshments provided 

If you are interested in this opportunity, click the apply link online and send an updated copy of your CV today to [email protected]