CRM System Analyst

Role Purpose:

As a CRM System Analyst, you will work on the technical system enhancements and support the group core CRM systems handling Moneyback HK and Watsons Asia loyalty members rewards, profile & campaign management. This role will also be working on the group projects on marketing technologies and system integrations to enhance our customers O+O experience.

 This role focuses on:

• Work closely with the Team Leader / Development Manager and the Business Units to be responsible for day-to-day system analysis, design, development, testing and system implementation.
• Collect and understand user requirements and perform technical analyst and specification writing.
• Manage issues that affect the daily running of the CRM system.
• Coordinate with other teams on interdependencies (upstream systems) that relate to CRM Systems.
  
• Manage projects and collaborate within and cross the wider IT teams.
  
• Coordinate with Service Delivery Management team to ensure smooth transition from project to ongoing support.
  

This job is a good fit for You if:

• You are an EXPERT. You have in-depth knowledge of a key area and seek possible solutions through study and research.
• You are a DETAILER. You deliberate fully before making decisions and will need to see all the facts before reaching a conclusion. You follow up rigorously.
• You are a PROBLEM SOLVER.  You make decisions based on evidence-based opinions. 
• You are a TEAM PLAYER. Your focus is on the relationships within the team. You are optimistic, energetic and feel energized when working with others. 
  

 Success will depend on:

• Academic background in Information Technology, Computer Science or relevant discipline.
• Previous relevant CRM development and support experience ideally from retail industry.
• Knowledge and development experience on the following areas: Java/ J2EE, Spring Boot, Web Service API, SQL, Oracle RDBMS, MySQL, Oracle PL/SQL, Redis, UNIX shell script, Microservice CI/CD, Kubernetes.
• Strong interpersonal skills with the ability to work in a team and independently.
• Fluent in both written and spoken English and Chinese including Mandarin.
  
  

We are an equal opportunity employer and welcome applications from all qualified candidates. The information provided will be treated in strict confidence and be used only for consideration of your application for relevant/ similar posts within the AS Watson Group.