Responsibilities:

• Resolve customer inquiries, service requests, and support cases related to account maintenance and application support by following established procedures and service expectations.
• Review customer information, account details, and case documentation to ensure completeness, identify discrepancies, and correct issues within assigned authority.
• Manage daily case volume and priorities to meet turnaround times, service level agreements, and quality expectations with minimal supervision.
• Communicate with customers and internal stakeholders to obtain required information, explain requirements, provide status updates, and confirm next steps.
• Utilize standard systems, reports, checklists, and templates to accurately document work, maintain records, and ensure audit-ready case management.
• Escalate complex, sensitive, or non-standard issues by providing a clear summary of findings, actions taken, and recommended next steps.
• Create and maintain job aids, templates, and process documentation to improve consistency, efficiency, and accuracy within support operations.
• Support continuous improvement initiatives and contribute to process optimization efforts.

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Education:

• High School Diploma, GED, or equivalent experience required.
• Associate's Degree in Business Administration, Operations Management, Customer Service Management, or a related field preferred.
  

Work Experience:

• English is a must
• Minimum of 3 years of experience in customer support, account maintenance, application support, customer operations, case management, or a related customer service environment required.
• Experience working with service management platforms, CRM systems, or customer support tools preferred.
• Experience managing multiple priorities in a fast-paced environment preferred.
  

Skills and Knowledge:

• Strong customer service and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks and priorities effectively.
• Attention to detail and high level of accuracy.
• Ability to analyze information and identify discrepancies.
• Strong organizational and time management skills.
• Proficiency with Microsoft Office applications and customer support systems.
• Ability to work independently and collaboratively within a team environment.
• Knowledge of customer relationship management (CRM) platforms and service management tools preferred.
• Advanced English communication skills required.
• Certifications (Preferred)
• Customer Service Certification.
• Help Desk Support Certification.
• Customer Relationship Management (CRM) Certification.
• Service Management Certification.

What Cencora offers

​Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

Affiliated Companies: AmerisourceBergen Services Corporation

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned