Client Experience Executive

Client Experience Executive

📍 Location: Constantia Office Park, Corner 14th Avenue & Hendrik Potgieter Road, Weltevredenpark, Roodepoort, 1709, South Africa
💼 Job Type: Full-Time

About the Role

We are seeking a dynamic and relationship-focused Client Experience Executive to serve as the primary point of contact between our organization and our clients. In this role, you will be responsible for building strong client relationships, driving account retention, identifying growth opportunities, and ensuring seamless communication between clients and internal operational teams.

The ideal candidate thrives in a fast-paced environment, understands customer needs, and can effectively coordinate cross-functional teams to deliver exceptional service and measurable results.

Key Responsibilities

• Act as the primary contact for assigned client accounts and maintain strong, long-term business relationships.
• Ensure operational and administrative agreements are communicated effectively to internal departments.
• Develop and implement account retention and growth strategies in partnership with Operations and Management teams.
• Monitor service delivery, identify risks or gaps, and proactively address potential issues before they impact client satisfaction.
• Coordinate action plans and collaborate with Operations, Quality Assurance, Training, and Administration teams to improve client outcomes.
• Conduct regular client reviews and satisfaction assessments to identify opportunities for improvement.
• Manage staffing discussions and workforce planning in alignment with contractual requirements and business needs.
• Prepare and present performance reports, business updates, and client relationship summaries to leadership teams.
• Resolve client concerns professionally while maintaining a positive and productive relationship.

Qualifications

Required

• Bachelor's degree in business administration, International Business, Marketing, Communications, or a related field.
• Advanced English proficiency (C1 level or higher).
• Minimum 2 years of experience in a client-facing, account management, customer success, or business relationship role.
• Experience in a BPO, contact center, customer service, or outsourcing environment.
• Strong communication, negotiation, and interpersonal skills.
• Excellent analytical and problem-solving abilities.
• Intermediate to advanced Microsoft Office skills.

Preferred

• Experience managing client accounts or customer success programs.
• Knowledge of commercial strategy, business development, and account growth.
• Certifications in Project Management, Leadership, Talent Management, Yellow Belt, or Finance.

What We Offer

• Competitive salary package.
• Career growth and advancement opportunities.
• Professional development and training.
• Collaborative and supportive work environment.
• Opportunity to work directly with key clients and business leaders.

All suitably qualified applicants will be considered based on their qualifications, experience, and the competencies relevant to the role. We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any other characteristic protected under applicable law.

REDIAL BPO will never request any form of payment—whether for applications, interviews, or job placements—from applicants. If you are ever asked for payment as part of a recruitment process claiming to be from REDIAL BPO, please treat it as fraudulent and report it to us immediately.