- Location
- Linwood
- Workplace
- Onsite
- Type
- Full-time
- Department
- Transportation
- Source
- Pinpoint
Description
Transport Booking Advisor
Application Deadline: 28 October 2026
Department: Transport
Employment Type: Permanent - Full Time
Location: Linwood
Description
Enva Recycling Scotland is hiring a Transport Booking Advisor to join the Linwood depot.
Permanent role, Monday to Friday, 40h a week
Reporting to the Transport Manager you will provide an excellent level of customer service to all customers by handling all incoming booking requests across for Skips/Roros in Linwood and Newbridge. This role will also manage customer communications on rolled jobs (i.e. jobs not completed as planned) and charges associated with wasted journeys.
Permanent role, Monday to Friday, 40h a week
Reporting to the Transport Manager you will provide an excellent level of customer service to all customers by handling all incoming booking requests across for Skips/Roros in Linwood and Newbridge. This role will also manage customer communications on rolled jobs (i.e. jobs not completed as planned) and charges associated with wasted journeys.
Key Responsibilities
- Dealing with all customer bookings in a professional manner
- Internal liaison with Transport colleagues to ensure timely bookings (within 48hrs) wherever possible
- Update internal reports to ensure booking visibility is clear
- Demonstrate excellent customer service to customers over the phone, email & letter
- Update all relevant systems with accurate information
- Liaise with other areas of the business as and when required
- Keep customers updated with the status of their job if work is not completed as planned
- Run customer/business reports as and when required
- Working as part of a team and sharing workloads
This is not an exhaustive list. You may also be required to carry out any other duties as required by the business that you are qualified/trained in that meet the requirements of this role
Skills, Knowledge and Expertise
- Experience in transport or customer service environment
- Good organisational skills
- Ability to work under pressure
Why Work For Enva?
Enva is committed to providing more than just jobs, we want to grow our business by offering career paths that match the aspirations of the talent that is increasingly aware of the need to protect the planet we all share. For the right candidates, the possibilities are truly endless and we will offer all the support, training and benefits you need to help you realise your true potential.
Examples of Company Benefits:
Examples of Company Benefits:
- A competitive salary in a growing company committed to our people.
- Competitive holiday allowance.
- Company pension scheme.
- Enhanced family friendly policies.
- 24/7 Employee Assistance Programme (EAP).
- Lifestyle & leisure discounts (gym, cinema, shopping, and more).
- Employee life insurance.
- Bike2Work scheme.
- Free on-site parking.
- Holiday Purchase Scheme.
Skills
Customer Service