- Location
- Summersville, WV
- Type
- Full-time
- Seniority
- Manager
- Source
- ApplicantPro
Description
JOB DISCRIPTION:
GUEST RELATIONS:
- Be readily available/approachable for all guests.
- Ensure that departments achieve or exceed guest's service expectations.
- Take proactive approaches when dealing with guest concerns.
- Extend professionalism and courtesy to guests at all times.
- Become involved in community and/or government affairs.
ASSOCIATE TEAM:
- Be in proper business professional attire, including name tag, earpiece and radio.
- Attitude must be conducive to team growth, hospitality and a serving environment.
- Communicate all goals and results with associates.
- Promote teamwork and associate morale.
- Lead by example demonstrating self-confidence, energy and enthusiasm.
- Motivate and encourage staff to solve guest and associate related concerns.
- Communicate career opportunities to team leaders and associates.
- Recognize good team performance on a continuous basis through reward and recognition programs. Daily thanking staff for a job well done.
- Assist team leaders in meeting and exceeding goals.
- Promote empowerment by recognizing team members that make decisions.
- Develop cross-training opportunities throughout the hotel.
- Post positive reviews for staff to read.
FINANCIAL:
- Look at Night Audit Report daily for discrepancies.
- Achieve budgeted revenue and profit goals, balancing cost with guest satisfaction.
- Comply with all corporate accounting procedures.
- Aggressively minimize accident, workmen's compensation, and unemployment claims and resulting costs.
- Develop and communicate selling strategies, using reports and other forecasting tools.
- Review these weekly with the Manager.
SALES AND MARKETING:
- Continually solicit new business for the hotel.
- Monitor group block and direct bill processes.
- Networking during breakfast and social hours to assist sales in uncovering new business leads.
- Ensure that all associates are communicating property to understand hotel selling strategies.
- Stay current on local market conditions and competitive set.
- Assist the hotel sales team with preparing the annual revenue budget and annual marketing plan.
- Maintain rapport with competitor hotels, lead sources, clients, and the local community.
- Review period end reports.
-Help develop annual sales and marketing budget.
OPERATIONS:
- Perform hands-on duties as needed to deliver guest services.
- Provide a safe working environment.
- Responsible for accident prevention programs.
- Audit to ensure guest rooms, public spaces, grounds, work and kitchen areas meet sanitation and cleanliness standards.
- Coordinate preventive maintenance and general clean program so that guest satisfaction goals are attained.
- Assist/teach team supervisors scheduling against guest and hours per occupied room goals. Look for potential need times during the week.
- Ensure cross-training of associates.
- Must be willing to participate in service/hospitality training and education.
- Must be willing to further education in PMS/Phone Sales/Sales/Team Management/Leadership Development/Housekeeping/Food Service/Maintenance and General Hospitality.
ADMINISTRATIVE:
- Ensure property hiring practices comply with I-9, ADA and EEO requirements and strive for a culturally diverse work place.
- Interview and select potential new hires.
- Promote both Guarantee of Fair Treatment and Open Door policies.
- Use constructive coaching and counseling when addressing associates concerns.
- Maintain current licenses and permits as prescribed by local, state and federal agencies.
- Have working knowledge of all corporate brands manuals.
- Scheduling of management team includes coverage of weekend and evening hours.
- Pursue additional personal development.
- Carry out all reasonable requests of which you are capable of performing.
- With input from the team supervisors, conduct reviews in a timely fashion.
Additional Responsibilities:
- Any other duties assigned by Supervisor