- Salary
- £400 – £500/day
- Location
- United Kingdom
- Workplace
- Remote
- Type
- Contract
- Department
- Engineering
Description
We are seeking an accomplished Senior ServiceNow Consultant with a strong blend of strategic consulting expertise and hands-on implementation experience. This role requires a seasoned professional who can engage with C-level executives, drive digital transformation initiatives, and lead enterprise-wide ServiceNow programs across ITOM, HR, and AI-driven solutions.
The ideal candidate will possess exceptional stakeholder management skills, executive presence, and the ability to translate business challenges into technology-driven outcomes while ensuring compliance with regulatory and governance requirements.
Key Responsibilities
✅ Act as a trusted advisor to CXOs, senior business leaders, and enterprise stakeholders
✅ Lead strategic workshops, transformation roadmaps, and executive-level discussions
✅ Drive ServiceNow adoption and enterprise transformation initiatives
✅ Deliver and oversee implementation programs across:
- ITOM (Discovery, Service Mapping, Event Management)
- HR Service Delivery (HRSD)
- AI & Intelligent Automation Initiatives
- Digital Workflow Transformation
✅ Collaborate with cross-functional teams to align business objectives with technology solutions
✅ Provide guidance on governance, risk, compliance, and regulatory requirements
✅ Influence key stakeholders and manage complex enterprise relationships
✅ Mentor teams and provide thought leadership across large-scale ServiceNow engagements
Required Skills & Experience
✔ 12+ years of overall IT experience
✔ Strong consulting, advisory, and business transformation background
✔ Proven experience engaging with CXOs, Directors, VP-level, and senior stakeholders
✔ Excellent communication, presentation, and executive presence ("gravitas")
✔ Hands-on experience delivering ServiceNow ITOM and HRSD solutions
✔ Experience with AI adoption, GenAI initiatives, workflow automation, or intelligent operations
✔ Strong understanding of Regulatory Compliance, Governance, and Risk frameworks
✔ Ability to lead enterprise transformation programs from strategy through execution
Preferred Qualifications
➕ ServiceNow Certifications
➕ Experience in global enterprise environments
➕ Knowledge of GRC, GDPR, SOX, ISO 27001, or similar compliance frameworks
➕ Experience leading large digital transformation initiatives