Overview
Responsible for processing requests for health information (medical records) in a timely manner, ensuring accuracy in the release of records, and providing customers with the highest quality product and service. Specialist must at all times safeguard the patient’s right to privacy by ensuring that only authorized individuals have access to the patient’s medical information, and that all releases of information are in compliance with the request, authorization, company policy, and HIPAA regulations.
Responsibilities
Receives and responds to incoming requests for health information. Assists patients, processes mail, responds to telephone and e-mail inquiries, and retrieves facsimile (fax) inquiries in a timely and professional manner.
Provides excellent customer service to both internal and external customers.
Date stamps all requests and highlights pertinent data to facilitate processing.
Validates requests and authorizations for release of information according to company procedures and HIPAA regulations.
Documents requests and updates their status in the electronic tracking system as required by established procedures. Ensures that requests and authorizations are scanned into the electronic health record system.
Completes release of information requests accurately and correctly, according to the content of the requests, company procedures and established standards of quality and productivity.
Performs quality checks on all work to assure confidentiality, accuracy of the release of information, and proper invoicing.
Organizes workload and prioritizes work tasks to meet management’s production goals.
Maintains working knowledge of the current state and federal laws and regulations related to patient privacy, as well as facility policies and procedures in regards to release of information.
Performs other duties as required or assigned.
Qualifications
- High school diploma or equivalent.
- Familiarity with all aspects of medical records, including electronic medical records.
- Knowledge of medical terminology and/or coding desired
- Excellent communication (both written and verbal), interpersonal and organization skills.
- The ability to work as a team and the capability to use sound judgment in decision-making.
Required Licensure/Certifications