Assistant General Manager Apprentice - K12 Food Service - NANA Shareholder opportunity

Job Description

The NMS Shareholder Apprentice Program is designed to provide motivated Shareholder candidates the unique opportunity to receive on-the-job training for a period of 24 months, and upon successful completion of the program be prepared to step into regular full-time employment as a fully qualified assistant general manager.

 

The Assistant General Manager of Food Service Apprentice will assist the General Manager in overseeing the food service operations in a K-12 setting within the Northwest Arctic Borough School District (NWABSD), which serves approximately 1850 students across 11 remote village schools in northwest Alaska. This role includes managing food production and quality, ordering for various locations, overseeing training for food service staff, and following NSLP guidelines while bringing a fresh approach to all kitchens. Operations include meal production for students’ distribution throughout the district and managing the logistics of the distribution. The apprentice will learn how to perform all of the essential duties of the Assistant General Manager, listed below, and any other duties as assigned.

 

Responsibilities

Under the supervision of the General Manager, the Apprentice will attain required levels of competence in the following areas.

 

Contract Management

• Be knowledgeable of the terms and conditions, deliverables, and services of the managed contract.
• Understand the scope of work for delivery and manage accordingly.
• Assist in client reporting as outlined in the contract
• Cultivate positive relationships with contract representatives
• Understand client expectations, and participate in annual expectation meetings

Culinary Program Management

Food Production

• Effectively use food preparation principles, production records, kitchen equipment and food crediting to prepare foods from standardized recipes, including those from special diets. 
• Effectively implement all food safety program guidelines and procedures, as well as adhere to all health department regulations to ensure optimal food safety. 
• Accurately prepare and ensure the production of daily production records.
• Effectively and efficiently plan and prepare standardized recipes, cycle menus, and melas, including the use of USDA Foods, to meet all Federal school nutrition program requirements, including the proper meal components. 

Food Programs

• Demonstrate functional knowledge of and compliance with the requirements of various retail, marketing and special programs in place.
• Understand and apply the Dietary Guidelines for Americans, USDA’s food guidance system concepts and general nutrition principles, and be able to use resources to prepare and integrate age/grade appropriate nutrition education curriculum with the school nutrition program. 

Food Service

• Correctly and efficiently serve food portions to meet all USDA school meal pattern requirements and encourage healthy food selections including those for special diets. 
• Efficiently operate and use a POS system, ensuring correct application of reimbursable meal components, Offer vs Serve and confidential student eligibility identification in a financially responsible manner. 
• Understand and apply basic principles of customer service, promoting a welcoming and professional atmosphere. 

 

People Management

Training

• Plan, schedule and conduct required program training courses as directed
• Review and ensure the minimum hours of required training has been completed within the required window for new hires.
• Perform all recordkeeping in the LMS to keep training records accurate and up to date
• Maintain a minimum of 90% compliance in managed unit, communicating with the GM and direct reports on training status.
• Ensure direct reports understand the work procedures for their tasks

Hiring  

• Work closely with the GM and recruiting team, reviewing job descriptions, screening and interviewing candidates and participating in final hiring decisions, using the HR iCIMS dashboard.
• Communicate closely with selected candidates to facilitate a smooth onboarding process, including relaying information on scheduling, issuing uniforms and other tasks as necessary.
• Ensure new hires are given an orientation and site-specific EAP training for their school.

Performance Management

• Clearly communicate all performance expectations and evaluative/measurements of success to the employees.
• Coach underperforming employees, to identify the source of underperformance and create a plan to equip them for success.
• Engage in NMS’ progressive disciplinary process as needed for previously coached and consistently underperforming employees, or as warranted by violations of company policy.
• Participate in annual reviews of performance, giving constructive feedback to the employee
• Participate in annual compensation reviews, as outlined in the contract.
• Facilitate career development conversations, identifying high potential employees

Staffing

• Ensure adequate staffing levels and shift coverage, creating staffing schedules and communicating assignments.
• Manage call-outs and fill in as needed
• Manage payroll functions, reviewing and approving time cards accurately and timely

Work Environment

• Ensure work environment adheres to all safety standards
• Report all safety incidents through the SMS in a timely and through manner
• Cultivate a positive work environment through consistent application of NMS’ core values
• Foster an open environment, soliciting employee feedback

 

Financial Management

Inventory & Procurement Management

• Ensure proper inventory management including correct delivery and storage of inventory, and that which has been placed on hold or recalled, as well as ensuring FIFO procedures and reporting are completed. 
• Understand and oversee warehouse and logistics/transportation operations.
• Effectively and efficiently implement purchasing procedures and practices in order to appropriately and best utilize supplies and USDA Foods to meet menu requirements and comply with all federal, state and local regulations. 

Budget Management

• Participate in the management food costs and track cost per plate and food waste
• Understand impacts of staffing on budget performance and effectively manage staffing costs, including overtime management.
• Participate in the forecasting and building of the annual budgets for managed contracts
• Manage scope creep by ensuring we are billing for all delivered/contracted services and not delivering any out of scope work without a change order to the contract.
• Ensure all financial reporting is completed and reports are reviewed and appropriate action taken (DSO, Billing, Payroll)
• Participate in period reviews

 

Qualifications

• Must be a shareholder of NANA Regional Corporation, Inc.
• High school diploma or GED equivalent.
• A valid Driver’s License and an acceptable driving record for the past three (3) years to be eligible under NMS’ vehicle insurance policy.
• One (1) year experience in a commercial kitchen preferred.
• Computer skills and proficiency with Microsoft Office Suite preferred.

 

Working Conditions and Physical Requirements

Weather: Mainly Indoors: environmentally controlled; requires most or all work to be done inside May occasionally need to work outdoors to move product, sometimes in inclement weather.

Noise level: Quiet

Description of environment: Standard office environment

Physical requirements: Employee is required to lift and/or move up to 50 lbs. Frequently required to sit, stand, walk, use hands/fingers to handle or feel, climb, stoop, kneel, crouch or crawl, talk/hear, see, taste/smell, and carry weight/lift.

Travel: Employee may travel up to 25% to various locations within the U.S. and/or remote locations and may be required to use alternative modes of transportation, including but not limited to snow machines, boats, small airplanes and ATVs.  Travel is coordinated by NMS.

 

Skills & Abilities

Culinary skills, menu development and high volume food production skills. Time management, critical thinking, interpersonal skills, communication skills, planning and organizational skills including the ability to work independently, prioritize activities, meet commitments, and proactively manage time and a heavy workload. Ability to conduct training session in a one-on-one and group setting.

 

NMS Core Values

Safety guides our behavior.

Honesty and integrity govern our activities.

Commitments made will be fulfilled.

All individuals are treated with dignity and respect.

The environment will be protected and sustained.