Housekeeping Manager

Description

The Housekeeping Manager is responsible for managing the Housekeeping department and maintaining the cleanliness of guestrooms, guest common areas, and back of house areas according to company and brand standards. She/he will manage the daily operations of the housekeeping and laundry teams while adhering to operating standards. Responsible for directing and inspecting the work of room attendants, laundry attendants, housepersons, and other assigned positions to ensure high levels of cleanliness standards and labor metrics are achieved.  

The Housekeeping Manager may participate in the hiring and selection process of new housekeeping staff. They will be responsible for training all housekeeping employees. They will participate in the annual review performance review process and discipline documentation when required. They will create and track incentive programs for housekeeping employees. They will ensure all equipment is in working order and team members are properly trained to use equipment and chemicals and departmental processes to ensure a safe and efficient working environment.   

• Schedule and direct the work of team members.  
• Ensure processes and policies are communicated and team members follow them.  
• Ensure new team members are trained properly, and all training is documented appropriately to ensure safe and proper utilization of chemicals and equipment. Ensure team members adhere to precautions and use personal protective equipment (PPE) for all chemicals as outlined on Safety Data Sheets (SDS). 
• Coordinate and track deep cleaning program to ensure all guest rooms receive a deep clean based on company or brand standards.  
• Responsible for the cleanliness of guest rooms, corridors, guest common areas and heart of the house areas through daily visual inspection and property walks.  
• Review guest arrival reports to ensure special requests are accommodated.  
• Proactively work with maintenance team to report and correct maintenance and safety concerns.  
• Will participate in monthly inventory of linens, terry, and other housekeeping cleaning, guest and operating supplies.  
• Ensure accurate room status information is entered in the property management system 
• Manage scheduling and work of team members to ensure productivity levels are achieved.  
• Maybe required to perform work of direct reports during time of extreme occupancy. 
• Manage lost and found process for hotel  
• Ensure all safety training is complete. Ensure employees adhere to precautions and use personal protective equipment (PPE) for all chemicals as outlined on Safety Data Sheets (SDS). 
• Comply with hotel security, fire regulations and all health and safety legislation. 
• Assist other departments wherever necessary and maintain good working relationships. 
• Other duties as assigned by management.

Requirements

Job Requirements:

• 1-3 years of housekeeping related experience in a hotel environment or similar.  
• Knowledge of MS office products (Outlook, Word, Excel) 
• Hyatt property management systems (PMS/BOB), a plus
• Ability to communicate clearly verbally and in writing.  
• Ability to work varied schedule as necessary including weekends and holidays.  
• Previous experience managing a team. 

Physical Requirements:

• Must tolerate prolonged periods of standing, walking; occasional kneeling, bending, stooping, and climbing stairs.  
• Must tolerate exposure to cleaning solutions. 
• Must be able to push/pull up to 75 pounds, lift and carry up to 25 lbs.  
• Must be able to visually inspect guest rooms and public areas to ensure adherence to standards.