Polish Speaking Customer Advisor (on-site)

Location: 100% On-Site in Lisbon, Portugal 

Languages: Fluent Polish + English B2 (Minimum) 

Experience: Open to fresh graduates & entry-level candidates (Full paid training provided) 

Schedule: Rotational shifts (5 days/week, 8 hrs/day between 07:00 and 21:00)

Position Overview

Are you a fluent Polish speaker eager to build a dynamic career in sunny Lisbon? We are searching for a friendly, motivated Polish-Speaking Customer Service Advisor to join our energetic team on-site in Portugal. In this role, you will act as the primary brand ambassador for Polish-speaking clients, handling questions and addressing service issues via phone, email, and live chat to deliver a seamless customer journey.

Primary Responsibilities

• Customer Support: Respond to customer inquiries from Polish-speaking clients in a prompt, professional, and empathetic manner.
• Issue Resolution: Diagnose and resolve product or service issues across phone, chat, and email support channels.
• CRM Administration: Log every customer interaction and relevant detail accurately within the internal database and CRM tools.
• Team Collaboration: Partner with colleagues and team leaders to refine customer support workflows and maintain high satisfaction rates.
• Brand Standards: Maintain high standards of communication, ensuring all interactions align with brand guidelines.

Candidate Profile

• Language Proficiency: Native or near-native fluency in Polish alongside a solid B2 level in English (required for company communications and software interfaces).
• Work Experience: Previous background in customer support, sales, or client management is helpful, but not required. Complete onboarding will be supplied.
• Technical Aptitude: Basic digital literacy and ease with learning internal tools, customer platforms, and ticketing systems.
• Work Setup: Full availability to work 100% on-site at our modern corporate office in Lisbon.
• Availability: Ability to work rotational shifts covering 5 days per week, 8 hours per day, scheduled within an overall window from 07:00 to 21:00.

Compensation & Employment Packages

Candidates can choose between two tailored contract options depending on whether they require relocation support to Lisbon:

• Option 1: Complete Relocation Support (For candidates relocating to Lisbon)
  • Base Remuneration: EUR 1,050.00 gross per month (12 monthly payments per year).
  • Provided Accommodation: Private bedroom in a shared corporate apartment with all basic utility bills (gas, water, electricity, internet) included.
  • Travel Assistance: Reimbursement of your initial flight ticket to Lisbon following successful completion of your trial period.
• Option 2: Local Contract (For candidates already residing in Lisbon)
  • Base Remuneration: EUR 1,237.83 gross per month (12 monthly payments per year).

Key Benefits & Workplace Culture

• Paid Onboarding: Fully paid introductory training program covering systems, procedures, and product knowledge.
• Career Growth: Opportunities for internal advancement, career growth, and specialized skill development.
• Modern Facilities: Bright, modern office spaces in Lisbon accessible via convenient public transport links.
• Workplace Culture: An inclusive, international working environment complete with regular team events and social activities.