Security Officer - Dispatch

BSG is currently seeking a qualified Dispatch Security Officer at a prestigious private university in Oakland. The Dispatch Security Officer plays a critical role in maintaining a secure campus environment by serving as the central communications hub for safety operations. The ideal candidate will possess specialized skills in communication, multi-tasking, de-escalation, and crisis coordination to ensure the safety and well-being of our university community.

This position requires a strong commitment to proactive security monitoring, effective dispatch protocols, and clear coordination during active incidents. The Dispatch Officer is directly responsible for receiving inbound emergency and non-emergency calls, monitoring safety systems, dispatching personnel, and maintaining accurate, real-time documentation of routine and unusual events occurring on or near university facilities. Candidates must possess a strong working knowledge of campus rules and consistently deliver professional interactions that promote safety and instill confidence among faculty, staff, students, and visitors.

• Shifts:  Full Time Swing (Sunday - Wednesday).
• Hourly Rate: $27.50 per hour. 

Benefits: 

• Comprehensive medical, dental, and vision coverage for full-time employees.
• Opportunities for overtime.
• Five paid holidays.
• Paid time off.
• Pathways for career growth and advancement.
• Advanced training provided by industry experts.
• No fees for equipment or uniforms.
• Paid sick leave in accordance with state or local regulations.
• Access to financial and employee assistance programs.
• Discounts on travel and entertainment.
• Employer-matched 401(k) retirement plan.
• Exclusive discounts at Columbia retail stores.

Requirements & Qualifications:

• Must be at least 18 years old.
• Eligibility to work in the United States.
• High School Diploma or equivalent required.
• Possess a current California Guard Card License.
• A valid Driver's License and a clean driving record for 3 years is required.
• Reliable transportation is necessary.
• Proficient in basic computer and smartphone usage.
• Must be able to speak, read, and write in English to create accurate reports; additional language skills are a plus.
• Strong listening skills, patience, and compassion, particularly when interacting with community members experiencing emotional or psychological challenges.
• Ability to remain calm in crisis situations, think critically, de-escalate conflicts, and communicate effectively.
• Maintain a positive, professional demeanor in adherence to all laws, regulations, company policies, and confidentiality standards.
• Ensure compliance with both company and client policies and procedures while being open to performance improvement.
• Possess a clear understanding of emergency response procedures and protocols.
• At least one year of experience in security, mobile patrol, or event staff roles.
• Ability to work independently with minimal supervision.
• Successfully pass a background check and drug screening.
• Performs other related duties, as assigned.

Physical Requirements:

This role requires specific physical abilities to ensure the Security Guard can effectively perform essential job duties. The candidate must be able to:

• Stand, Walk or Sit for Extended Periods:  Ability to sit while driving a vehicle, stand or walk for long periods, often for several hours at a time, including traversing outdoor areas with uneven surfaces, without significant physical strain.
• Climb Stairs: Regularly climb stairs and navigate multi-level buildings to perform patrols and check all areas.
• Lift and Carry: Ability to lift up to 50 pounds to move or secure equipment, and assist with other duties as necessary.
• Physical Endurance: Ability to withstand various weather conditions during outdoor patrols, including hot, cold, rainy, or windy weather.
• Manual Dexterity: Ability to handle and operate security equipment, such as radios, keys, and locks.
• Run or Move Quickly: Ability to sprint short distances if needed to respond quickly to emergencies or incidents.
• Physical Stamina: Capable of working long hours while remaining alert and focused throughout the shift. De-escalate stressful situations with professionalism and patience.  
• Kneeling and Bending: Ability to kneel, crouch, and bend to check low-level areas, secure entrances, or assist in emergencies.
• Vision and Hearing: Strong vision and hearing to observe surroundings, monitor security systems, and detect alarms or sounds of distress.

Roles and Responsibilities:  

Patrol and Surveillance:

• Perform regular patrols of assigned areas, including multi-level buildings and outdoor spaces, while standing or walking for extended periods.
• Climb stairs frequently to inspect all areas thoroughly.

Incident Response:

• Respond swiftly to emergencies or incidents, including sprinting short distances if necessary.
• Use manual dexterity to operate security equipment such as radios, keys, and locks efficiently.

Equipment Handling:

• Lift and carry equipment or materials weighing up to 50 pounds to assist with security tasks or emergencies.
• Secure heavy items or assist with moving necessary supplies as part of the role.

Situational Awareness:

• Utilize strong vision and hearing abilities to monitor surroundings, identify potential security threats, and detect alarms or sounds of distress.

Conflict Resolution:

• De-escalate stressful or potentially volatile situations with professionalism, patience, and effective communication skills.

Prolonged Alertness: 

• Maintain focus and remain alert throughout long shifts, ensuring the safety and security of the premises.

Emergency Preparedness:

• Assist in evacuations or other emergency responses, utilizing physical stamina and agility to support individuals in need.

Reporting and Documentation:

• Keep accurate and detailed activity logs, documenting all patrols, incidents, and observations during the shift.
• Prepare comprehensive reports for any incidents ensuring records are clear and precise for review.

Professionalism:

• Uphold a professional and positive demeanor at all times, representing the company and its clients with integrity and respect.
• Adhere to legal standards, company policies, and client-specific protocols.
• Maintain grooming and uniform standards consistently to project a polished and authoritative presence.
• Exhibit strong interpersonal skills when interacting with the public, clients, and team members, ensuring respectful and courteous communication.

Apply today to join a team dedicated to providing exceptional security services in a professional and supportive work environment! 

Barbier Security Group is an Equal Opportunity Employer. 

PPO # 16508 I TFB # 1150 I TIB # 1710