Video Security and Access Control Lead Field Technician

About Solutions Management Group

Founded in 1995 as Midwest Document Systems, Solutions Management Group has grown into a locally owned technology and office solutions provider headquartered in Davenport, Iowa.

We provide a wide range of business technology services, including print and document solutions, technology lifecycle management, workflow automation, integrated support, structured cabling, Audio Visual (AV) solutions, and Video Security Access Control (VSA).

At SMG, we believe exceptional customer service is the foundation of our business and that every employee contributes to our continued growth and success

Job Purpose

The Video Security and Access Control (VSA) Lead Field Technician will play a crucial part in ensuring the safety and security of our clients’ premises. They will be responsible for leading the field team in implementing, servicing, troubleshooting, and maintaining video surveillance systems, access control systems, and related software. As a member of the VSA team, this position will lead field projects to ensure timely and efficient installations and upgrades.

Key Responsibilities

• Provides excellent customer service to all Solutions Management Group clients and employees

• Provides guidance and support to field team members, fostering a collaborative and high-performance work environment

• Participates in training/developing VSA technical team
• Sets up, configures, and maintains servers to support security systems, ensuring optimal performance and reliability
• Installs, configures, and maintains video security systems, including cameras, DVRs/NVRs, and related hardware
• Services, tests, and commissions video and access control systems
• Sets up and manages access control systems, including card readers, and electronic locks
• Installs and maintains software for video security cameras and access doors, ensuring seamless integration and functionality
• Determines process for routine maintenance and system upgrades to ensure optimal performance and security
• Troubleshoots and resolves technical issues related to video security, access control systems, and associated software
• Provides training and support to clients on the use/maintenance of installed systems & software
• Maintains accurate records of installations, maintenance, and repairs
• Collaborates with team members/departments to ensure integration of security systems
• Seeks opportunities for system improvements and enhancements
• Stays updated on the latest industry trends and technologies
• Achieves and maintains certifications for video security and access door systems as defined by management

Qualifications

• Employee must be able to execute strong customer service skills

• Associate degree in information technology, Engineering, Instructional Technology, or another related field

• May have an equivalent combination of education (Including technical degree) and related experience to meet the minimum requirement

• Experience in installing and maintaining video security and access control systems.
• Strong understanding of networking principles and IP-based security systems
• Proficiency with tools and equipment used in the installation and maintenance of security systems
• Experience with installation and maintenance of security software and server solutions.
• Possess a valid driver’s license.

Work Schedule

• The employee works a full-time schedule, Monday-Friday from 8:00am-5:00pm.
• This position is Non-Exempt; All overtime work must receive the supervisor's prior authorization.
• Overnight stays and/or overtime may be required.

Benefits

Solutions Management Group offers the following benefits, subject to eligibility:

• Health, dental, and vision insurance
• Company-paid short-term and long-term disability insurance
• Company-paid $10,000 life insurance policy
• Section 125 Flexible Spending Account
• 401(k) retirement plan with company match
• Paid time off, vacation, and holidays
• Paid volunteer time
• Employee Assistance Program (EAP)

Solutions Management Group is an Equal Opportunity Employer.