- Location
- Central Luzon, Philippines · published · Central Visayas, Philippines · Mimaropa, Philippines · Mexico City, Mexico City, Mexico · Lima, Callao Region, Peru · Bogotá, Bogota, Colombia
- Workplace
- Remote
- Type
- Full-time
- Department
- Healthcare
- Source
- Workable
Description
Work From Anywhere in LATAM or the Philippines
Work Schedule: US Timezone (Flexible) | Staggered 9-hour shifts: 6:00 AM – 2:00 PM or 2:00 PM – 10:00 PM ET, transitioning to Sunday–Thursday coverage post-ramp
About Pearl Talent
Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund.
Hear why we exist, what we believe in, and who we're building for: Watch here: https://www.loom.com/share/863b8e426e6d48309aa8f4ea4c1c94cd
About the Client
A fast-growing digital health company pioneering non-surgical weight loss care is hiring a Patient Navigator to convert inbound patient inquiries into booked clinical consultations and completed treatment decisions.
The company combines telehealth with distributed clinics across 10 US states and a virtual care team of physicians, nurse practitioners, dietitians, and coaches. Founded by leading medical school professors, it is scaling rapidly across multiple US markets and is building a brand-new Client Intake team to support surging patient volume.
About the Role
The Patient Navigator owns two phases of the patient journey. On the front end, they pick up inbound calls, lead pre-scheduled 15-minute video intro calls, screen for financing readiness and benefits eligibility, and book qualified patients for clinical consultations.
Core Responsibilities
Inbound Call Management & Front-End Patient Screening
- Pick up inbound calls at a 90–95% rate during business hours
- Attend 100% of pre-scheduled 15-minute video intro calls with potential patients
- Screen patients using structured financing-readiness and benefits-eligibility questions
- Educate potential patients on the client's non-surgical procedure offering in an educational, rapport-driven manner
- Book qualified patients for clinical consultations with nurse practitioners
Post-Consultation Warm Handoff & Closing Support
- Join the last 10 minutes of medical consultations conducted by nurse practitioners
- Walk patients through next steps, payment logistics, and financing options
- Schedule follow-up calls for patients with outstanding questions
- Drive conversion from warm handoff to final payment and closing
Documentation, Systems & Metrics Tracking
- Document all patient interactions in the company's EHR system (calls, texts, scheduling)
- Maintain HIPAA-compliant workflows and data-handling protocols
- Track consultation booking rate and warm-handoff close rate from Day 1
- Collaborate with the team via Google Workspace (Google Chat as primary channel)