- Location
- EMEA-UAE-Dubai
- Type
- Full-time
- Department
- Healthcare
- Seniority
- Manager
Description
Clinical Manager
Department: Customer Support
Employment Type: Full Time
Location: EMEA-UAE-Dubai
Description
Are you ready to be the Head of Clinical for Middle East and Africa and be part of the Middle East and Africa Management team?
The Manager, Clinical MEA is responsible for leading and developing the clinical team across Middle East and Africa , ensuring high-quality clinical education, support, and strategic alignment with commercial goals. This role drives clinical excellence, fosters customer confidence, and supports the integration of Invisalign and iTero systems through targeted training and relationship management.
Key Responsibilities
Team Leadership & Development
- Manage and mentor Clinical liaisons, Clinical relations & education specialists.
- Oversee onboarding, performance development, and succession planning.
- Ensure alignment with EMEA-wide clinical strategies and local commercial leaders
- Work cross-functionally with other functional managers to drive innovation, customer experience and achieve business targets based on the regional and local strategy.
Clinical Education & Support
- Deliver and oversee clinical education programs for orthodontists and general practitioners.
- Support strategic relationships with universities, external partners, and key opinion leaders.
- Ensure scientific accuracy and relevance of educational content and promotional materials.
Cross-Functional Collaboration
- Partner with Sales, Marketing, and Customer Success teams to drive clinical confidence and product adoption.
- Collaborate with regional and global clinical leaders to align on best practices and innovation.
Operational Excellence
- Monitor and report on clinical KPIs, team impact, and strategic initiatives.
- Lead change management efforts related to reporting lines, team structure, and role evolution.
Compliance & Quality
- Ensure adherence to internal policies and regulatory standards.
- Promote a culture of continuous improvement and clinical integrity.
Be willing to co-travel with field clinical liaison team to coach them and commercial team to gather clinical insights from customers
Skills, Knowledge & Expertise
- Degree in Dentistry; postgraduate education in Orthodontics or Healthcare Management preferred.
- Typically has 6+ years of directly related people management experience .
- Experience from clinical education, team management, and cross-functional collaboration.
- Fluent in English and Arabic
Preferred Skills
- Strategic thinking and stakeholder management.
- Strong communication and leadership presence.
- Ability to work effectively across functions and geographies.
- Data-driven decision-making and process orientation.
Skills
ComplianceChange Management