EMEA Sales Applications Director

Overview

The Sales Applications Director will lead the EMEA Applications Laboratory and provide strategic and operational oversight of all regional DemoLabs across EMEA, operating them as one connected network with aligned priorities, consistent processes and quality standards, and clear performance accountability.

 

The role will own the EMEA demonstration strategy for the LC-MS portfolio and end-to-end solutions, driving operational excellence and commercial impact through improved demonstration success and win rates, faster turnaround, optimised people, instrument and inventory utilisation, and targeted Centres of Excellence. Performance will be managed through Compass, Power BI and agreed KPIs.

Responsibilities

• Lead the EMEA Applications Laboratory and provide strategic and operational oversight of the regional DemoLab network, establishing a unified operating model, clear accountabilities and aligned priorities.• Own and execute the EMEA demonstration strategy for the LC-MS portfolio and end-to-end solutions, aligned with regional growth priorities and customer needs.• Drive operational excellence across the network by standardising request qualification, prioritisation, sample management, demonstration execution, customer reporting and outcome capture.• Establish performance governance through Compass, Power BI and agreed KPIs, using insight to improve throughput, turnaround, demonstration success, conversion, win rate and quality.• Optimise EMEA-wide capacity and capability by balancing demand, scientific expertise and resources, and directing work to the most appropriate DemoLab or Centre of Excellence.• Lead instrument, inventory and asset strategy across the network, ensuring visibility, availability, utilisation and effective deployment, investment and redeployment decisions.• Establish and govern consistent scientific, quality and reporting standards, ensuring an effective customer experience and timely corrective action where performance falls below expectation.• Develop targeted Centres of Excellence for specialist and niche applications to concentrate expertise, accelerate knowledge transfer and avoid unnecessary duplication of investment.• Lead, coach and align DemoLab leadership and the EMEA Applications Laboratory team, building a collaborative, accountable and high-performance culture.• Sponsor complex, cross-functional transformation, including the global Compass demo process, digital performance dashboards and strategic capability development.• Build strong partnerships across Sales, Marketing, Service and global and regional functions to accelerate opportunities and resolve complex customer and business issues.• Maintain strong governance of budgets, Quality Management Systems, and Health, Safety and Environmental requirements, including CAPA and NCR actions.

 

Qualifications

• BSc (Hons), or equivalent, in a life science or analytical science discipline.
• Significant relevant experience within the life sciences or analytical instrumentation industry.
• Proven leadership success in a complex commercial, scientific or applications environment.
• Deep understanding of separation science and mass spectrometry, with broad knowledge of LC-MS applications and customer workflows.
• Demonstrated experience of leading teams, operational improvement, performance management and cross-functional initiatives.
• Strong business acumen, communication capability and experience operating across organisational and geographic boundaries.

In addition to salary, we work flexibly and provide 25 days holidays, excellent family friendly benefits such as attractive employer pension contribution, life assurance, income protection and private medical. With Waters, there are plenty of opportunities for you to grow, develop and contribute.