THE FORT

Retail Sales Lead / Turnkey

Job Description

Position Summary

Responsible for assisting with daily store operations, leading sales associates, providing excellent customer service, and maintaining company standards.

Key Responsibilities

• Opening & Closing: Perform Turnkey duties, including opening and closing the store according to company procedures.

• Team Leadership: Assist with recruiting, training, directing, and motivating sales associates.

• Task Management: Assign daily responsibilities, monitor progress, and ensure tasks are completed properly and on time.

• Customer Service: Assist customers with product selection, answer questions, resolve concerns, and maintain positive customer relationships.

• Sales Performance: Monitor sales performance, coach employees, and encourage teamwork to achieve sales goals.

• Merchandising: Stock shelves, organize merchandise, maintain displays, and ensure products are properly priced.

• Inventory: Monitor inventory levels, perform inventory searches, report shortages, and complete required departmental paperwork.

• Store Maintenance: Maintain a clean, organized, safe, and professional store environment.

• Product Knowledge: Maintain a strong understanding of company products, services, and industry knowledge to support sales.

• Communication: Provide constructive feedback to employees and communicate concerns or operational needs to management.

Position Expectations

Lead by example, demonstrate accountability, maintain a positive attitude, and ensure company policies and standards are consistently followed.

Additional duties may be assigned as needed to support store operations.