Office Coordinator - Residence Life & Housing

At Holy Cross, we are focused on creating a world-class workforce by attracting and retaining employees dedicated to fostering a culture of professionalism, pride, mutual trust, and respect—one that values appreciation and recognition, empowering each of us to flourish both individually and collectively. We seek candidates who are inspired by our mission and values, and who are eager to make a meaningful difference on our campus. Learn more about Life at Holy Cross here.

The Office of Residence Life and Housing is responsible for fostering a safe, inclusive, and engaging residential experience, grounded in the College’s Jesuit mission, and for managing the student Resident Assistants who build community and support residents’ well-being in the residence halls. The Office Coordinator of Residence Life and Housing supports the daily operations of the department, its professional staff, and its paraprofessional student staff (Resident Assistants). This position focuses on reception, communication, customer service, record keeping, and budget support.

The Office Coordinator must be able to work both independently and as part of a team, and must have strong interpersonal and communication skills.

Job Description

Major Areas of Responsibility

Reception and Communication

• Manage the department’s front office during regular business hours, including greeting visitors, handling walk-in requests, and maintaining a welcoming environment with high-quality customer service
• Answer and route incoming phone calls and emails to the departmental accounts; take detailed messages and follow up on outstanding requests to ensure timely resolution
• Manage a high volume of parent and family phone calls and emails about housing assignments, roommate concerns, room changes, and residence hall issues, responding with care and professionalism and escalating to professional staff as appropriate
• Serve as the first point of contact for just-in-time residence hall issues and potential emergency calls during business hours, triaging and promptly routing them to Residence Life staff, Facilities, or Public Safety
• De-escalate challenging conversations with students, parents, and visitors, both in person and by phone
• Understand departmental and College policies and processes in order to share accurate information with students, parents, and campus partners, iin accordance with FERPA and confidentiality guidelines
• Coordinate departmental and divisional marketing materials, as assigned

Administrative Support for Programs and Services

• Provide logistical support for major departmental events and processes, including RA hiring and training, residence hall opening and move-out, early arrival and late stay requests, the Housing Selection Process, and RA Recognition
• Provide logistical support for Resident Assistant programming, including booking spaces, ordering supplies, coordinating food orders, and processing contracts
• Support the housing assignment and room selection process, including tracking student requests and maintaining accurate housing records
• As assigned, coordinate meetings, schedules, and calendars for Residence Life professional staff, and arrange logistics for training, staff meetings, events, and professional development travel
• Work with vendors and coordinate their on-campus work, including but not limited to Baker Fire, MicroFridge Rentals, Dormi Beds, and Scholar Storage
• Manage paperwork and maintain records related to the hiring and management of Resident Assistants and student workers, including contracts, timesheets, and rosters
• Maintain confidential student and departmental records in accordance with College policy
• Manage and maintain departmental storage areas

Budgets and Financial Support

• Support the Director in managing departmental budgets, including operational and auxiliary budgets
• Manage departmental purchasing, budget tracking, and invoice processing, and maintain the inventory of office supplies and equipment
• Update and prepare departmental budget reports for monthly reconciliation
• Process and maintain departmental paperwork for work orders, purchases, pro-card purchases, and supplier invoice requests
• Manage the departmental student employee budget, including oversight of hourly wages and payroll processes
• Coordinate vendor services and payments for departmental programs and initiatives, as assigned

Minimum Qualifications

• High school degree required. Associates degree preferred. 
• Administrative experience working in the field of Higher Education is preferred.
• Strong project management skills, ability to work independently and in a team, and have strong interpersonal and communication skills. 
• Excellent customer service and appropriate communication skills are needed in order to provide a welcoming and professional environment for students and campus community
• Displays proficiency using standard office equipment and Google suite applications including Docs, Sheets, Slides

Schedule

Monday through Friday, 8:30 a.m. to 4:30 p.m. This position is not eligible for hybrid or remote work.

Hourly rate: $21.50-$22.75 commensurate with experience

This position is a 35 hour/week, 52 week/year role.

Disclaimer: The description above represents the most significant duties of this position but does not exclude other occasional work assignments not mentioned, the inclusion of which would be in conformity with the factor degrees assigned.

Weekly Hours:

35

Annual Work Schedule:

(For Seasonal and Temporary Positions, this will be determined by the manager)

Application Instructions

For all administrative and academic positions, please upload a current resume and cover letter. In your cover letter, please reflect on how your professional and personal values align with the Mission of the College.

For all other positions, resume and cover letters are optional, but your most up-to-date work experience and educational background are required.

Applications will be accepted until the position is filled. However, priority consideration will be given to applications submitted within 30 days of the posting date.

Additional Information

To review our generous benefits options, please review our detailed information here or check out our Benefits at a Glance.

The College also provides reasonable accommodations to qualified individuals with disabilities during the hiring process in compliance with law. Please contact Human Resources for questions or to request an accommodation via email at [email protected], or by calling 508-793-3391. 

The College is an Equal Employment Opportunity Employer and complies with all Federal and Massachusetts laws concerning Equal Opportunity in the workplace.

The College does not provide immigration sponsorship for staff positions. Candidates must be legally authorized to work in the United States without current or future employer sponsorship.