Facility Assistant

The Facility Assistant reports to the Community Center Manager and provides a high level of professional support and service to all who visit or call the City of Riverside Community Center. Primary responsibilities include assisting the Manager with program management, setup and tear down of rental spaces, customer service, light cleaning, and ensuring safety for all patrons.

• Manage the front reception and telephone systems. Greets and directs visitors. Ensure that all who contact the City of Riverside via phone or in person are received in a professional, warm and friendly manner. 
• Check in visitors to the facility and assist with payments and reservations.
• Enhance the day-to-day operations of the City of Riverside for callers and visitors by being aware and informed about what’s happening in the City in order to accurately respond to or direct inquiries from the staff, visitors and general public. 

• Supervise facility activities and ensure that all safety hazards in the facility are addressed.
• Perform facility walk-throughs to ensure all areas of the facility are consistently clean, well maintained and support a professional environment for all who visit.
• Perform a variety of light cleaning tasks following activities and to ensure a safe environment. Make note of maintenance issues or janitorial deficiencies to the Manager.
• Oversee the facility during rental events.
• Assist with special event setup for meetings, events, etc. Must be able to set up tables, chairs, and recreation equipment for programs and special events.
• Assist the Manager with creating and managing programs as needed.
• Understand and follow the City and facility guidelines in regards to rules and regulations. Ensure compliance and attention to all organization policies and procedures. 
• Follow facility opening and closing procedures to secure the facility at the beginning and end of the shift.
• Perform other duties as assigned.

Education/Training/Experience:

• High school graduate or equivalent required. Associate’s degree preferred.
• CPR and First Aid Certification required within 1 month of employment.
• Must have a valid driver’s license.

Competencies/Skills/Abilities:

• Demonstrated success in a similar position.

• Proficient in standard office procedures, systems and practices including the use general office equipment such as computers, fax machines, copiers, e-mail and all similar office technology on a regular basis.
• Demonstrated proficiency with Microsoft Office Suite and facility programs.
• Ability to utilize the phone system to manage incoming/outgoing calls, relay messages to appropriate parties in a timely manner, and maintain professionalism with all calls and messages on a regular basis.

• Demonstrated excellent interpersonal, written and verbal communication skills.
• Ability to maintain confidentiality of all internal and external communications as appropriate.

• Must be able to speak read, write and understand English, as the primary language of clients calling and requesting information and/or services from the organization. 
• Ability to work independently and exercise initiative and judgment in the execution of tasks assigned.
• Ability to maintain accuracy and attention to detail amidst a multi-task, changing priority environment. 
• Ability to maintain a positive, courteous demeanor with a sometimes demanding or stressful public. 
• Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards and work deadlines; beginning and ending assignments on time; and scheduled work breaks, where applicable.

Physical/Environmental/Other:

• Ability to recognize potentially hazardous situations and respond in a calm manner.

• Ability to sit for prolonged periods of time.
• Ability to lift up to 50 pounds on an occasional basis.
• Ability to walk or stand for periods of time.
• Ability to work nights, weekends, or holidays in support of the rental schedule and special events inside and outside of the Community Center.

Part-time positions are not allowed to work more than 28 hours per week.