MIS (Management Information System) Manager

Job Profile

The role operates within a multi-entity logistics environment supporting maritime, transit, warehousing, customs, transport, shipping agency and corporate functions. The IT Manager ensures operational continuity across offices, warehouses, ICDs and remote locations while enabling business growth, process automation, cybersecurity resilience and adoption of digital technologies.

The position serves as the primary liaison between Tanzania operations, Regional IT, Group IT, external service providers and business stakeholders.

Responsibilities

A. IT Strategy, Governance and Digital Transformation

• Develop and implement the annual IT roadmap aligned with Company  business priorities and Group IT strategy.
• Identify opportunities for process automation, digitalization, workflow simplification and operational efficiency.
• Maintain the country IT risk register, mitigation plans and governance calendar.
• Ensure compliance with Group cybersecurity standards, IT policies and delegated authorities.
• Prepare concise quarterly IT performance, risk and investment updates for EXCO.

B. Infrastructure, Systems and Network Management

• Ensure availability, reliability and performance of IT infrastructure and business-critical systems.
• Manage networks, internet connectivity, servers, cloud platforms, backups and telecommunications.
• Oversee the Microsoft 365 environment, including Teams, SharePoint, OneDrive, Power BI, Power Platform and related security controls.
• Maintain and test disaster recovery and business continuity arrangements.
• Monitor system capacity and performance and proactively address infrastructure risks.

C. Cybersecurity and Information Protection

• Lead cybersecurity improvement initiatives and user awareness campaigns.
• Ensure endpoint protection, identity and access management, vulnerability remediation and security monitoring are effectively managed.
• Coordinate incident response and maintain complete cybersecurity incident and remediation records.
• Conduct periodic security assessments and track corrective actions to closure.
• Support compliance with data privacy, information security and Group cybersecurity requirements.

D. IT Service Delivery and User Support

• Establish and monitor service levels for IT support.
• Ensure timely resolution of incidents, requests and business-critical disruptions.
• Continuously improve the end-user experience through clear support processes and communication.
• Manage the IT asset lifecycle, including procurement, deployment, maintenance, transfer and disposal.
• Maintain accurate inventories of hardware, software licences, users and assigned assets.

E. Projects and Business Applications

• Lead implementation of business applications and approved IT projects.
• Coordinate ERP enhancements, workflow solutions, reporting platforms and operational technologies.
• Support the delivery and maintenance of Power BI dashboards and business intelligence initiatives.
• Manage project scope, budgets, timelines, risks, testing, documentation and stakeholder communication.
• Ensure effective change management, training and user adoption.

F. Vendor and Budget Management

• Manage relationships with telecommunications providers, software vendors, hardware suppliers and IT service partners.
• Monitor vendor performance against contracts and agreed service levels.
• Prepare the annual IT operating budget, CAPEX plan and periodic forecasts.
• Optimize IT expenditure while protecting service quality and cybersecurity standards.
• Develop business cases and DAC memoranda for major technology investments.

G. Leadership and Capability Building

• Lead, coach and develop local IT resources.
• Promote cybersecurity awareness and digital literacy across the organization.
• Maintain role coverage, training plans and succession arrangements for critical IT activities.
• Build a responsive, customer-focused and service-oriented IT culture.

• Facilitate collaboration between business teams, local IT, Regional IT and Group IT.

Requirements

• Bachelor’s degree in information technology, Computer Science, Information Systems, Engineering or a related discipline.
• Relevant professional certifications such as Microsoft, Cisco, ITIL, CompTIA Security+, CISSP, PMP or equivalent are
• advantageous.
• At least seven years of progressive IT experience, including responsibility for enterprise infrastructure, cybersecurity and IT service delivery.
• Demonstrated experience delivering digital transformation or business application projects.
• Experience in logistics, transport, shipping, supply chain or a multinational environment is desirable.