Clinical Triage Specialist – Access to Care – Full Time – Days – Midtown

Location

New York, New York

Shift:

Day (United States of America)

Description:

Advancing Patient Care: Clinical Triage Specialists Make It Possible

As a top rated hospital in New York, NewYork-Presbyterian has a long tradition of bringing hope, health, and healing to our communities.  As highly skilled clinicians and respected colleagues, our Clinical Triage Specialists proudly advance this standard of excellence by transforming care delivery. Today, we continue to set global standards.

Clinical Triage Specialist – Access to Care – Full Time – Days – Midtown

Join NewYork-Presbyterian’s Access to Care team and play a vital role in connecting patients to the care they need. As a Clinical Triage Specialist, you will deliver timely, compassionate clinical triage support to practices served by the NYP Sphere contact center. This is a highly collaborative role working closely with Patient Financial Advisors, contact center leadership, and both clinical and non‑clinical teams across the system.

In this role, you will:

• Provide therapeutic guidance to patients and conduct thorough phone assessments using established clinical triage protocols
• Gather essential information to understand each patient’s health concerns and determine next steps
• Coordinate and book appointments for further evaluation
• Partner with multiple teams to ensure seamless patient access and an exceptional experience
• Perform additional related duties as needed

This is a full time, days position located at our corporate office in Midtown Manhattan.

Preferred Criteria:

• Master’s degree
• Bachelor's degree in nursing
• Prior experience in healthcare operations
• Experience with Epic EHR system

Required Criteria:

• Bachelor’s degree or equivalent work experience
• Active New York State Nursing License
• Basic Life Support (BLS) Certification from the American Heart Association
• Strong problem‑solving skills and ability to thrive in a fast‑paced environment
• Ability to manage sensitive and confidential information in accordance with policy
• Excellent time‑management skills with the ability to set priorities and work independently
• Comfort using technology and digital tools to perform daily responsibilities

Join a healthcare system where employee engagement is at an all-time high. Here we foster a culture of respect, belonging, and inclusion. Enjoy comprehensive and competitive benefits that support you and your family in every aspect of life. Start your life-changing journey today.

Please note that all roles require on-site presence (variable by role). Therefore, all employees should live within a commutable distance to NYP.

NYP will not reimburse for travel expenses.

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• 2026 Best Companies in Healthcare, Biotech & Pharma – Glassdoor

• 2026 Best Place to Work – Glassdoor

• 2026 America’s Best Large Employers – Forbes

• 2026 America’s Best-In-State Employers – Forbes

• 2026 America’s Dream Employers – Forbes

• 2026 America’s Greatest Workplaces for Culture, Belonging & Community – Newsweek

• 2026 Best Places to Work in IT - Computerworld

• 2025 Great Place to Work Certified

• 2025 Best Employers for Women – Forbes

• 2025 Companies that Care – People

• 2025 America’s Greatest Workplaces for Mental Well-Being - Newsweek

NewYork-Presbyterian Hospital is an equal opportunity employer.

Salary Range:

$121,000-$156,000/Annual

It all begins with you. Our amazing compensation packages start with competitive base pay and include recognition for your experience, education, and licensure. Then we add our amazing benefits, countless opportunities for personal and professional growth and a dynamic environment that embraces every person. Join our team and discover where amazing works.