Overview

 

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.” 

 

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.  

  

Job Summary

 

Ensure alignment between operational activity and station requirements by optimally planning human and material resources in accordance with operational constraints.

Develop and deliver work schedules, establish staff rosters, and coordinate follow-up with the airline to achieve SPM's short-, medium- and long-term objectives, while ensuring smooth operational management in compliance with applicable standards and labour regulations.

 

Your activities

1. Resource Assessment & Planning

• Prepare qualitative and quantitative forecasts of resource requirements in line with the skills to be developed, based on flight schedules, services required by customer airlines (SLA, GOM, etc.), airport infrastructure, and other operational constraints, while ensuring operational optimisation and cost efficiency.

• Prepare long-term (semi-annual and annual) forecasts of staffing and equipment requirements.

• Ensure medium-term (monthly/quarterly) and short-term (weekly) roster planning and implementation, including annual leave and compensatory time-off planning.

• Prepare the weekly equipment allocation plan based on available equipment resources.

• Ensure alignment between staff schedules and operational requirements in coordination with Station Managers.

• Monitor, adjust and modify rosters in response to operational changes and unforeseen circumstances.

• Conduct ad hoc studies and simulations as required.

• Ensure that databases related to planning and operational studies are regularly updated.

• Incorporate all training sessions into staff rosters and ensure close follow-up with the Training Department.

• Monitor employee shuttle transportation services in coordination with the service provider and the relevant station.

• Monitor annual leave and compensatory time off in coordination with the station's SBC.

• Develop the annual leave plan for Year +1.

2. Monitoring & Reporting

• Design, update and analyse key performance indicators, including productivity, worked hours, absenteeism, overtime, etc.

• Publish the station roster every Friday.

• Prepare a monthly operational activity dashboard.

• Communicate skills and competency requirements to the Training Department.

• Submit the annual leave plan for the following year (Year +1) every November.

• Submit the annual leave and compensatory time-off (REC) monitoring report by the 2nd of each month, covering the previous month.

3. QHSE Responsibilities

• Support the implementation of the Safety Management System (SMS) and Quality Management System in accordance with applicable ISO standards (e.g. ISO 9001, ISO 14001, ISO 45001).

• Report any irregularities or incidents involving non-compliance with safety standards to the QHSE Department.

Authority (Optional – Management Positions Only)

N/A

Key Performance Indicators (Optional – Management, Professional and/or Operations Positions)

• Productivity

• Worked Hours

• Overtime

• Flight delays attributable to planning

• Other relevant operational performance indicators

Your profile

Minimum Education

Bac +2 (Two-year post-secondary qualification) or higher in Statistics, Mathematics or Computer Science.

Minimum Experience

Knowledge of the ground handling industry and its operations is an advantage.

Specific Position-Related Skills

OPS Support Manager.

Communication Skills

Strong written and verbal communication skills.

Language Skills

French and English.

Travel Requirements

National and international travel.

Technical Requirements

Proficiency in MS Office (Excel, Word and PowerPoint).

Basic knowledge of computer programming.

Required Competencies

• Strong analytical and synthesis skills.

• Mathematical and logical reasoning abilities.

• Strong numerical and data analysis skills.

• Ability to work cross-functionally.

• High level of accuracy, discipline and organisational skills.

• Persuasion and influencing skills.

• Strong interpersonal skills.

• Active listening and effective communication skills.

• Strong anticipation and forward-planning abilities, particularly in identifying operational needs and managing sensitive situations.

• Adaptability and flexibility.

• Ability to work under pressure.

 

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

 

Visit our website at https://careers.swissport.com to learn more about Life at Swissport.

 

Join Swissport today and be part of a team that connects the world of aviation!