- Location
- Dundee, Scotland, United Kingdom · published
- Type
- Full-time
- Seniority
- Entry
- Source
- Workable
Description
About the Role
Our customers are at the heart of everything we do. We're looking for a Customer Experience Advisor to join our Customer Experience Team on a permanent, full-time basis.
You'll help deliver an excellent experience to our print and digital subscribers across a range of channels, including phone, email, webchat, and mail. As an ambassador for our well-known and trusted brands, you'll support customers with a variety of queries while providing a high standard of service at every stage of their journey.
This is a great opportunity for someone who is quick to learn, enthusiastic, and enjoys working in a customer-focused role as part of a supportive team.
What You'll Be Doing
- Responding to customer enquiries across phone, email, webchat, and mail in a timely and professional manner.
- Acting as an ambassador for our brands and titles, delivering a positive customer experience.
- Using a variety of systems to manage customer information and complete administrative processes accurately.
- Investigating and resolving customer queries, including more complex issues.
- Maintaining accurate customer records through precise and prompt data entry.
- Liaising with internal and external stakeholders to resolve customer issues effectively.
- Supporting administrative processes linked to subscriptions and sales activities.
- Working collaboratively within a small team to support customers and help achieve shared goals.
- Contributing to customer satisfaction, customer retention, and overall business performance.