- Location
- Braga, Braga, Portugal · published
- Type
- Full-time
- Department
- Healthcare
- Source
- Workable
Description
Join a global leader in insulin delivery and diabetes technology. We design, manufacture, and sell advanced automated insulin delivery systems that ease the burden of diabetes management, creating new possibilities for patients, their loved ones, and healthcare providers.
Key Responsibilities:
- Provide exceptional customer care and technical assistance for medical devices, ensuring accurate order management and empathetic support to patients across European markets.
- Deliver technical support and troubleshooting for medical diabetes devices and accessories.
- Assist patients with product usage through multichannel support (calls, email, chat, SMS).
- Manage order intake, renewals, and documentation in compliance with guidelines.
- Apply active listening and empathy in sensitive situations.
- Follow defined procedures and scripts to ensure regulatory and safety standards.
Benefits
Be part of a multicultural, welcoming team that values your ideas and growthWork from our office in Porto, one of Europe’s most vibrant citiesOpportunities to develop professionally and gain experience with cutting-edge tech productsEnjoy a supportive environment where your work truly makes a differenceYour flight is on us – we’ll get you safely to PortugalWarm welcome at the airport and help to settle inComfortable accommodation in shared apartmentsFree Portuguese lessons to get you speaking like a localPlenty of activities to enjoy: football matches, surf lessons, beach barbecues and cultural events