Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

AI Forward Deployed Engineer

Mission Control Role Profile

The FDE is the technical prime for a Mission Control engagement, accountable for identifying the right customer problem, turning it into working AI, and carrying it through production. The role combines business acumen, AI engineering, architecture and hands-on execution.

Responsibilities

• Partner with customer business and technical leaders to identify and prioritize high-value AI use cases, define the desired business outcome and establish clear success criteria. 

• Own the technical outcome from use case -> prototype -> live test -> production -> optimization. 

• Build hands on keyboard: rapidly prototype, code, configure and integrate AI solutions using customer systems, APIs, data and tools. 

• Design and optimize agent behavior, prompts, tool invocation, orchestration, knowledge and evaluation patterns. 

• Test against real data and edge cases, diagnose failures and iterate rapidly. 

• Deploy safely into production and continuously optimize against the agreed business outcome. 

• Work directly with Product and Engineering to identify gaps and remove production blockers. 

• Build for reuse, not just the customer in front of you. Package proven agents, prompts, integrations, evaluations and deployment patterns into reusable assets that accelerate the next customer. 

• Maintain accountability end to end. Expertise comes in; ownership does not transfer.

Qualifications / Attributes

• 5+ years of relevant experience in AI engineering, solution architecture, software engineering, or a similar technical role. 

• Fluency in French and English languages is a mandatory requirement. Additional language knowledge is a plus. 

• Strong ability to translate business problems into technical solutions and measurable outcomes. 

• Demonstrated hands-on technical capability and a strong desire to build, not just architect or present 

• Working proficiency in Python, TypeScript/JavaScript, Java or equivalent, plus APIs, Git and modern cloud architectures, or demonstrated ability to develop these skills rapidly. 

• Practical understanding of LLMs and agentic AI, including prompting, tool calling, orchestration, grounding, evaluation and guardrails. 

• Familiarity with AI-native development environments and coding agents (e.g. Cursor, Claude Code, GitHub Copilot, Windsurf or Amazon Kiro), with a willingness to use AI tools effectively and responsibly to accelerate development. 

• Experience integrating enterprise systems, data and APIs; production deployment experience is highly valuable. 

• Strong customer-facing presence, equally comfortable with business executives and engineers. 

• Thrives in ambiguity, learns quickly, adaptable, moves with urgency and owns problems through resolution. 

• Demonstrate Ability to lead and innovate ideas with a willingness to use AI tools effectively and responsibly to accelerate delivery.  

• Working knowledge of security and governance fundamentals for enterprise AI, including authentication and authorization (OAuth, SSO), data privacy, and secure integration with customer environments.  

• Genesys, CX or conversational/voice AI expertise is valuable, but not required.

The Profile We Are Building

We are not looking for people who already carry the FDE title. We are selecting exceptional technical talent with the aptitude and mindset to become forward-deployed engineers.

Business thinker. Hands-on builder. Customer technologist. Builds once, scales everywhere.

#LI-MC1

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai. 

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.