IT Change Manager - APAC

Job description

Position	Change Manager (IT)
Business	ABN AMRO Clearing Australia Pty Ltd
Department	IT
Location	Sydney
Job Date	2026

 

1. GENERAL
   1. PLACE IN THE ORGANIZATION

Head of IT Governance & Control APAC

|- Change Manager (IT)

 

1. 1. MISSION

ABN AMRO Clearing (AAC) is a leading global player in clearing and clearing related services and strives to optimize profitability, return on invested capital and shareholders value. AAC is ambitious and customer oriented, striving to provide the best integrated service package for the professional business. AAC is a reliable partner, with efficient operations, compliant to all regulations and with a sound risk framework.

AAC’s mission is “to make clients globally competitive”

 

1. 1. CONTEXT OF THE JOB

ABN AMRO Clearing is designated as a specialised business within ABN AMRO and holds its own banking license (ABN AMRO Clearing Bank NV). Globally the company consists of about 800 FTE and is largely self-sufficient, organizing its own supporting organization.

ABN AMRO Clearing plays an important infrastructural role in the financial markets. As such it is closely monitored by Regulators and Central Banks. This is augmented by the fact that ABN AMRO Clearing holds significant market shares in financial markets across the globe holding top spots in clearing on numerous exchanges in every region.

ABN AMRO Clearing InformationTechnology has a global focus with many programs on both a national and global level. The organisation is self-supporting, running its own projects, applications and hosting them from its own data centres across the globe. IT development, maintenance, support and IT operations are provided by three regional organisations: IT Europe, IT USA and IT APAC.

Considering Information Technology as a main part of clearing services, the IT systems and processes have to meet ABN AMRO Clearing strategy demands and internal and external regulations.

 

1. 1. QUANTITATIVE INFORMATION

 

Staff - Number of staff members indirect & direct hierarchical responsibility   : 0

Budgets - Controlled budgets & Comments               : 0

Results - Quantifiable impact on the results: Impact is measured through process efficiencies, monitoring and control result/audit assessments.

 

1. DESCRIPTION

Measures, reports and analyses the performance and control level of the IT services, in line with the agreed service levels and within the internal and external boundaries (policies, regulations).

Advices on structural improvements to enhance the maturity and performance. Supports IT managers and employees with the implementation of the improvements advised.

 

1. 1. KEY DUTIES AND RESPONSIBILITIES

Change Management (Primary)

• Chairs the APAC Change Advisory Board (CAB).
• Review and approve all changes for APAC.
• Available to review and approve emergency changes as needed.
• Work with counterparts in other regions to:
  • Deliver continuous improvement towards the change management process.
  • Ensure that input to all regular reports is provided on time.
  • Present to different forums on change management topics as needed.
  • Perform control and assurance related tasks for change management.

 

Major Incident and Problem Management (back-up)

• Able to step into the Major Incident and Problem Manager role as back-up when needed. This would include below:
  • Coordinates the recovery of major IT incidents and communicates to stakeholders.
  • Requirement to be secondary on-call 24x7 for major incidents.
  • Post incident follow-up via problem management activities including organising review calls and follow through.
  • Support follow-the-sun model for Major incident management.
  • Supports the IT Management team during the IT strategy definition process for Incident & Asset Management. Ensures that strategic goals and objectives are SMART, and makes sure that they are measured and reported on.

 

 

IT Monitoring & Controls

• Stay up to date with developments in external regulations and internal policies and trigger discussion/actions to ensure compliance with those.
• Ensure that Change management processes are executed in line with defined policies.

 

IT Performance Reports

• Provide performance reports and KPI based dashboards on Change metrics as per requirements.

 

 

1. 1. REQUIRED KNOWLEDGE AND EXPERIENCE

Required level and content of education	Knowledge of Change, Incident & problem management frameworks/processes. Relevant university degree or equivalent experience. ITIL certification or equivalent.
Required employment experience	Financial services industry experience preferred. Experience using and working with ServiceNow. Knowledge of financial or clearing businesses and partners, securities instruments, business processes. Working knowledge of ITILV4 (v5 preferred) Must have relevant working experience in Change, Incident and Problem Management.

 

1. 1. COMMUNICATION

• Consult with key stakeholders about IT Service Management.
• Create commitment with managers and related staff to support performance analyses and provide information about the performance of the IT departments.
• Advise managers and staff about solutions, processes and services that improves service delivery and the performance of IT.

 

Internal	Frequency	Role & subject	Result
Head of IT Governance	Daily/ad-hoc	Day to day, planning and prioritizing	Priorities in line with workload
IT Department	Daily/as required	Implementation and awareness of ITSM processes & procedures	Stable operating infrastructure
External	Frequency	Role & subject	Result
IT Vendors	As required	Contract and KPI reporting, Vendor meeting co-ordination	Improved service provision

 

 

1. 1. COMPETENCIES

Competencies	Level	Competencies	Level
Co-operative Attitude	3	Perseverance	3
Stress Resistance	3	Planning and Organisation	3
Customer Orientation	3	Written Communication	4
Precision	3	Oral Communication	4
Risk Consciousness	3	Performance-orientation	3
Self-knowledge	3	Result-orientation	4

Explanation: 1 = average level of competence / skill required, 4 = high level of competence skill required