Compliance and Operational Risk Program Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for supporting the consistent execution of the Global Compliance – Enterprise Policy, the Operational Risk Management – Enterprise Policy (collectively “the Policies”) and the Compliance and Operational Risk Management Program. Key responsibilities include engaging with Global Compliance and Operational Risk (GCOR) officers to interpret program requirements and deadlines, providing feedback for process improvement, guiding GCOR officers through changes, supporting buy-in, and removing obstacles to adoption.

This GCOR Governance & Reporting Liaison supports GT COR, CFO COR, and GSEP COR, and is vital to help manage production of various board-level and senior management reporting deliverables intended to provide transparency regarding GCOR program performance, identified issues and metric breaches, regulatory change, and emerging compliance and operational risk trends and focus areas.

Job expectations include analyzing various data elements and assisting with reporting process output data for the GCOR Executives' Front Line Units, Control Functions, or Enterprise Areas of Coverage, while managing a team to support and monitor consistent, timely, and quality execution of program elements including Monitoring and Testing, Scenario Analysis, Reporting and Governance, Risk and Control Self-Assessments, and Operational Loss.

Responsibilities:

• Supervises the execution of Compliance and Operational Risk Management program elements, delivering in a timely manner and assessing risks, associated controls, and their effectiveness
• Manages the monitoring and reporting of adherence to program, while ensuring Compliance and Operational Risk issues are addressed timely and identifying program enhancements as appropriate
• Adheres to ongoing Laws, Rules, and Regulations, policies, standards, and procedures and engages in activities to support Compliance and Operational Risk teams in order to provide independent compliance and operational risk oversight of Front Line Unit or Control Function performance
• Manages the Operational Risk Strategy, engages with local regulators, participates in meetings with senior business leaders and oversees regulatory inquiries
• Manages and monitors program enhancements, while identifying, remediating, and escalating problems or issues that arise and driving actions to address the root causes that lead to compliance risk issues and operational losses

Required Qualifications:

• 7+ years of work experience in banking or risk environments

• Excellent interpersonal, relationship, and written / verbal communication skills, with a strong ability to collaborate, partner, and influence

• Detail oriented with strong organizational and planning capabilities

• Strategic, logical, and creative thinker with a demonstrated ability to synthesize information to craft meaningful, crisp, tailored, and thematic messaging for the highest levels of management

• Ability to effectively work under pressure, continue to evaluate priorities in a changing environment, and successfully manage multiple deliverables with compressed timelines to meet deadlines

• Experience or proven ability to build and modify process design for ongoing process improvement

• Deep knowledge of Word, Excel, PowerPoint, Copilot, Adobe, and SharePoint with the ability to easily adapt to technology, tools, and applications
  

Skills:

• Attention to Detail
• Decision Making
• Policies, Procedures, and Guidelines Management
• Presentation Skills
• Quality Assurance
• Analytical Thinking
• Data Collection and Entry
• Influence
• Issue Management
• Strategic Thinking
• Automation
• Data Management
• Monitoring, Surveillance, and Testing
• Policies, Procedures, and Guidelines

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - NJ - Pennington - 1600 American Blvd - Hopewell Bldg 6 (NJ2600)

Pay and benefits information

Pay range

$105,500.00 - $171,100.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.