Capital Programme Delivery Manager

Job Title:

Capital Programme Delivery Manager

Grade:

Accountable To:

Head of Property Services

Number of Direct Reports:

6

CRB Required:

No

Key Accountabilities:

Provide strategic and management support to the Head of Property Services in the strategic planning, management and implementation of Capital Works Programme ensuring that the services provided are of the highest quality.

To deputise for the Head of Property Services when required.

To support the Head of Property Services in the global budget management of the Capital Works Programme and capital programmes.

Contribute to the enhanced value of the asset, its suitability for future use both in terms of demand and sustainability and the extent to which working with the customer we better understand the changing nature of excellence and value.

Evaluating the performance of suppliers, contractors, consultants, and other delivery partners on a regular basis to ensure regulatory targets are met, quality of workmanship and service is maintained and a “value for money” service is provided through the Capital Works contract and delivery team.

Ensuring the Asset Management delivery programme and the department’s response is prioritised according to risk.

To work closely with the Head of Property Services to ensure effective integration of internal/external resources and strategic direction for the organisation as the Capital Work schemes intensify.

To contribute to the development and implementation of the Capital Works programme strategies that will optimise service delivery to residents. To develop The Better Neighbourhood and Capital Works programmes with residents with specific reference to embedding the THH External /Capital Works Standard.

To work closely with the THH senior management team and to provide timely and relevant reports to the Board.

To ensure the effective management of the Capital Works Contactors and Project Management Consultants in accordance with contract standards and industry best practice including developing and implementing performance and reporting governance structures.

Develop partnerships with other Council departments, contractors’ public sector organisations and the community and voluntary sectors to help bring about sustainable communities across the borough through the development of policies and ways of working designed to ensure that all contractors maximise their positive impact at a local level.

To promote a positive image of Tower Hamlets Homes and represent the organisation at local and national level, attending and presenting at such conferences, seminars and working parties as may be required.

Carry out other reasonable ad hoc duties to support the Directorate which are commensurate with the expectation of the post as directed by the line manager or the Head of Service.

Education and Experience

• A minimum of 5 years’ experience in a comparable role.
• Experience of individual leadership and responsibility for the achievement of results and performance of the service;
• Able to share accountability and collective leadership with all other Heads of Service for all service delivery to residents and other stakeholders;
• Relentlessly deliver value
• Persistently seek out upper quartile performance, satisfaction and quality
• Understand the strategic vision and make it a reality
• Enable their teams to understand their contribution
• Must have Experience in managing multi-million-pound capital contracts
• Experience in the housing sector in essential

Knowledge

• Appraise and evaluate cost and outcomes
• Exhibit a commercial and entrepreneurial approach to cost, income and risk
• Recognise and actively contribute to the stewardship of the culture of the organisation
• Be insightful about knowing our customers and ensure that services and activity are driven by that knowledge
• Be radical when required and a role model for embracing change and help others to do so

Skills and Abilities

• Be a role model within our values, and ambassador externally for THH;
• Relentlessly deliver value
• Be self and contextually aware
• Make decisive choices after considering the consequences
• Lead and drive attitudes, behaviours and service improvements across the organisation
• Work with external partnerships to improve services

Additional Requirements

• Work across, and in support of, all service areas
• Continue to develop, learn and improve their own knowledge and insight, including a perspective on regional and national developments for current and future challenges