Account Manager

As an Account Manager you are responsible for managing the day to day operations for your client. You will work with the client team & specialist teams in Wavemaker to ensure the output is of a consistent high quality and that, for responses to brief, the strategic approach flows seamlessly through all facets of the brief response. You will support your Business Director, and ensure we deliver an excellent standard of service and that deadlines are met. You will be curious, passionate, about your clients business so as to unearth & develop business challenges into solutions that will drive our business forward. 

You will support the account executives and coordinators ensuring we deliver an excellent standard of service and that all deadlines and deliverables are met. You will be curious and passionate about your clients business so as to unearth & develop business challenges into solutions that will drive our business forward. Your remit will span across digital and traditional media, with the opportunity to grow in both areas. You must have intermediate experience in media implementation and be proficient in planning/buying all media channels.

Key Deliverables:

 

PEOPLE

• Organises self and junior members of the team to deliver client work that consistently meets or exceeds the clients and Wavemakers expectations in line with agency processes.
• Communicates consistently and professionally with clients and team.
• Ability to work well with others and builds strong, collaborative relationships with internal departments, investment and client teams

 

PARTNERS

• Runs client WIPs and follows/delegates tasks and responsibilities
• Delivers error-free work to clients on time alongside the wider Client Leadership team
• Leads some client relationships with support from AD

 

PRODUCT

• Runs campaigns end to end
• Follows the Wavemaker planning philosophy and process framework alongside the wider team
• Ensures quality and timely work output across the set client portfolio as directed, to specifically meet clients’ business requirements as relevant

 

PROFIT

• Ensures accurate billing and responsible for monthly billing to clients
• Begins an understanding of commercial requirements for key clients

Key Performance Indicators:

People

• Team feedback that true team player and delivering to work flow

Partners

• Service performance for key clients

Product

• Delivery of work on time and accurately

Profit

• Management of client billings

 

Personal Qualities and behavioural traits:

• Represents the company in a positive and professional manner, both internally and externally
• Demonstrates energy, enthusiasm and consideration for others.
• Takes responsibility for personal output and productivity
• Is able to live and breathe the company values and behaviours, and bring out the best in people
• Has a hunger and ambition to succeed and demonstrate continual excellence
• Collaborates widely and wisely
• Never accepts the status quo – always looking for continued improvement
• Is a strong communicator – in content, style and editing
• Has an insatiable curiosity about people, brands and how we can connect them to each other.

 

Knowledge and skills

• 2+ years’ media agency experience
• Strong knowledge of the NZ media market, and a healthy interest in major Global markets
• Knowledge of the media ecosystem and how it operates