Front Desk Agent

Description

The Front Desk Agent is the first point of contact for guests and plays a key role in delivering exceptional hospitality. You will welcome guests, manage check-ins and check-outs, and ensure a smooth and pleasant stay experience.

Key Responsibilities

• Greet and welcome guests in a friendly and professional manner 
• Process check-ins and check-outs accurately using the hotel management system 
• Handle guest reservations, cancellations, and room assignments 
• Respond to guest inquiries, requests, and concerns promptly 
• Maintain knowledge of hotel services, amenities, and local attractions in Portland, Maine 
• Coordinate with housekeeping and maintenance to ensure room readiness 
• Handle cash, billing, and payment processing securely 
• Uphold brand standards associated with Hilton Worldwide 

Qualifications

• High school diploma or equivalent required 
• Previous customer service or hospitality experience preferred 
• Strong communication and interpersonal skills 
• Ability to multitask in a fast-paced environment 
• Basic computer skills (experience with hotel software is a plus) 
• Reliable, punctual, and professional demeanor 

Benefits

• Competitive hourly wage 
• Employee discounts at Hilton properties worldwide 
• Opportunities for career growth and advancement 
• Paid time off (for eligible employees)