- Salary
- $150k – $200k/yr
- Location
- New York, NY
- Workplace
- Onsite
- Type
- Full-time
- Department
- IT
- Experience
- 2+ years
- Visa
- Not sponsored
- Closing date
- Today
- Source
- Vincere
Description
Forward Deployed Engineer at Clarion
Clarion
Forward Deployed Engineer
Full-time On-site New York
$150K - $200K (Based on qualifications and experience)
About this role
The hardest part of healthcare shouldn’t be getting an appointment. Today, medical
staff drown in backlogs of calls, faxes, and scheduling requests. Patients struggle to get
the right care at the right time, staff members burn out, and clinics lose billions in
revenue. This isn’t a failure of care - it’s a failure of capacity.
Clarion exists to solve this problem at scale. Our AI agents handle the patient journey
from end-to-end; from scheduling and rescheduling appointments, to managing
referrals and prescription refills. Our AI performs complex workflows with a human-like
touch that patients love.
What you'll do
Build and ship: Write production code—building integrations, configuring AI agents,
and implementing platform logic based on customer workflows and scheduling
rules.
Own implementations end-to-end: Create and manage technical project plans
from scoping through go-live. Coordinate internal resources, delegate workstreams,
and drive timelines to completion.
Engineer our moat: Our competitive advantage is our ability to stay in the weeds
with customers until the technology works. You will architect the high-leverage
systems and playbooks that transform these complex implementations into a
repeatable, scalable infrastructure.
Be the technical face to customers: Serve as primary POC for customer technical
teams—leading discovery sessions, unblocking integration issues, and building
trusted advisor relationships.
Optimize AI agents in production: Monitor agent performance at scale, diagnose
failure modes, and iteratively refine behavior to improve accuracy, reliability, and
patient experience over time.
Grow accounts: Drive expansion post-launch by deploying new features, identifying
upsell opportunities, and proactively solving emerging pain points.
Shape the product: Translate field observations and customer feedback into
actionable requirements that inform the product roadmap.
2+ years of experience
with at least some time spent in a customer-facing position.
Salary
$150K - $200K (Based on qualifications and experience)
Equity
Competitive equity
Visa sponsorship not available
O-1 and TN visas are sponsored and transferred.
On-site work policy
In-office 5 days/week in NYC; 10% travel expected
Full-time position
Location
New York
Report to
https://www.linkedin.com/in/jeffreylamothe/
Tech stack
TypeScript, React, Node.js, PostgreSQL
About Clarion
At Clarion, we're rebuilding how healthcare communicates in the age of AI. Today,
clinics miss 30-40% of patient calls while staff drowns in administrative tasks. We
believe AI agents should handle these workflows—scheduling, billing, prescription
refills—so healthcare teams can focus on actual patient care.
We're building the communication infrastructure that modern healthcare desperately
needs. Our AI agents don't just answer calls; they complete entire workflows end-to-
end, giving providers back their time and ensuring patients never go unheard. We've
already handled hundreds of thousands of patient interactions across virtual care
companies, health systems, and a $5B health insurance company.
Founded by a Stanford/Harvard-trained physician who was on the founding team of
Two Chairs and Ophelia, and an ex-Amazon Alexa engineer who led AI/ML teams at
Salesforce, we uniquely understand both the clinical and technical challenges of
transforming healthcare communication.
We're an in-person team based in New York, moving fast to ensure no patient call goes
unanswered.
Team size
12 employees
Founded
2024
Website
www.clarionhealth.com
Visit
Total funding
$10M
Company locations
New York City
About the team
Ryan is a Stanford/Harvard trained physician formerly on the founding team of Two
Chairs and Ophelia (YC W20).
Jeff formerly worked on voice AI at Amazon Alexa and ML projects at Citi/Salesforce.
Tech stack
TypeScript, React, Node.js, PostgreSQL
The product
Clarion is building an AI communication platform that automates patient conversations
and workflows for healthcare organizations. Our technology handles complex tasks like
scheduling, billing, and prescription refills across multiple channels, helping providers
improve efficiency and deliver better patient care.
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Terms
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