Assistant Store Manager- Client Experience & Design

Department: Retail -Leadership

Employment Type: Permanent - Full Time

Location: Bellevue

Compensation: $78,000 - $87,000 / year

Description

• A New Store Opener: Ready to bring our brand to life by establishing the customer experience standards, hospitality-driven culture, and clienteling practices that will define our first Washington state location.
• A Customer-Focused Leader & Coach: Skilled at driving meaningful connections, delivering design expertise, and coaching the associate team to consistently execute Article's Customer Experience Model.
• Driving Customer Loyalty: Focused on launching a brand-new showroom from day one and building a loyal, lasting customer base that will remember, recommend, and return to us for years to come.
  
  

• Our store address is: Lincoln Square North,  Bellevue, WA 98004
• Store size: 8400 square feet
• Staff size/ model: 1x Store Manager, 2x Assistant Managers, 2x Sales Floor Leads (key holders), 9-12x Home Experts (associates)
• Hours of operation: The store is open 7 days per week, Monday - Saturday, 10 am - 8 pm, Sunday 11 am -7 pm
• Travel: You will be required to travel within the US and Canada. So you will require a valid passport. 

• A 45-minute video interview with our Talent Acquisition team to discuss your background and interest in Article.

• A video interview with two members of our Retail Leadership team.

• Video interview with Sr. Manager of Retail Operations.

What You’ll Do

• Champion and uphold Article's Customer Experience Model across all showroom interactions.
• Lead by example in delivering warm, authentic, hospitality-driven customer experiences.
• Coach associates on customer engagement, clienteling, and service excellence standards.

• Build lasting customer relationships through appointments, follow-ups, and personalized outreach.
• Support design consultations by helping customers create stylish, functional spaces that fit their lifestyle and needs.
• Utilize design tools such as mood boards, floor plans, and product recommendations to personalize the customer experience.
• Drive customer loyalty and repeat business through meaningful relationship building and post-purchase engagement.

• Partner with Store Leadership to identify opportunities to improve customer satisfaction, conversion, and overall showroom performance.
• Collaborate with HQ Retail and Interior Design teams to support omni-channel customer experience initiatives.
• Lead by example with resilience, adaptability, and above-the-line behaviour.

Who You Are

• 2+ years of retail leadership experience in a customer-facing environment.
• Experience coaching and developing team members to deliver exceptional customer experiences.
• Strong communication and relationship-building skills.
• Passion for hospitality, customer service, and creating memorable experiences.

• Sets clear expectations for customer experience, hospitality, and selling behaviours.
• Models accountability through reliability, ownership, and follow-through.
• Provides timely coaching and feedback to help associates grow and succeed.
• Uses facts, customer insights, and business results to guide decisions.
• Supports learning while maintaining accountability for customer and business outcomes.

• Strong interest in interior design, home furnishings, or space planning.
• Comfortable conducting design consultations and making personalized product. recommendations.
• Skilled at building trust through active listening and understanding customer needs.
• Passionate about creating seamless omni-channel customer experiences.
• Comfortable using design tools, customer relationship management tools, and retail technology.
• Strong organizational skills with the ability to manage multiple priorities and customer interactions.

• Legally authorized to work in the United States
• Completion of a criminal background check

• Valid passport and ability to travel throughout Canada and the United States.

• Experience with clienteling programs, appointment-based selling, or design consultations.
• Background in furniture, home furnishings, interior design, or lifestyle retail.
• Experience supporting customer experience or hospitality-focused initiatives.

Perks & Benefits

• Target Salary Range: is $78,000 to $87,000. The starting salary will be determined by your transferable skills, knowledge and work experience.
• Cash Bonus: We believe in Winning Together. When Article hits its annual financial goals, eligible employees receive an annual cash bonus.*
• 401(k) Match: 4% matched contributions to help you save for the future.
• Product Discount: 45% discount on our entire product range (15% for friends and family).

• Paid Vacation: You start at 120 hours (3 weeks) of paid vacation (accrued annually).
• Paid Holidays: 8 paid company holidays + 1 Inclusion & Diversity day.

• Health Benefits: Benefits-eligible (First day of employment) with coverage for Medical, Dental, & Vision.
• Paid Sick Leave: 48 hours Sick/wellness (6 days, accrued annually)
• Insurance: Life & Disability insurance, and Travel Medical insurance.
• Tax-Advantaged Accounts: Health FSA (Flexible Spending Account) and Dependent Care FSA.
• Employee Support: SupportLinc EAP (Employee Assistance Program) and discounted pet insurance.