- Salary
- $68k+/yr
- Location
- Southern Wake Campus, NC, US
- Department
- IT
- Education
- Associate
- Source
- GovernmentJobs
Description
This position is a key member of the department who provides outstanding support on current and emerging academic technologies and platforms. The Technology Solutions Analyst I works closely with Technology Solutions team to offer support, and suggestions on improved uses of technology to meet pedagogical needs.
To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described.
*Assists Technology Solutions Analyst II/III with various departments on campus for piloting of instructional technology prior to implementation
*Assists in research and evaluations of new and emerging technologies involving instructional technology hardware and software
*Maintains an entry level of knowledge in support of software applications specific for teaching and learning
*Provides basic level technical support for academic software issues. These include, but are not limited to, learning management system (LMS) and ancillary packages (i.e., proctoring software, video hosting platform, plagiarism detection software), and productivity software
*Maintains the Academic Technology & Support Services professional development schedule in the online registrations system
*Provides data and analytics on professional development completion for Academic Technology & Support Services sessions
Provides support to Technology Solutions Business Analyst in generating reports on specified platform usage
Contributes to and maintains technical user guides in various modalities to assist faculty with utilizing instructional technologies
Contributes to and maintains internal documentation utilizing a variety of media
Knowledge, Skills, and Abilities:
In-depth knowledge of the functionality of M365 applications, Adobe Creative Cloud, course authoring tools, and software applications used in an academic environment
Understanding of the academic technologies environment for basic troubleshooting
Demonstrated experience in the development of technical and user documentation
Commitment to delivering superior customer service
Ability to understand the current and future requirements of classroom technology
Awareness of project management skills with ability to multi-task within tight timelines and high client expectations
Ability to research and learn current trends and developments in information technology
Excellent customer service skills and ability to communicate clearly and effectively to a wide variety of audiences
Ability to define requirements, troubleshoot and support users
Ability to demonstrate excellent technical skills
Minimum Requirements:
Associate degree with one year experience in an IT related discipline or an equivalent combination of education and experience
Preferences:
Bachelor’s degree in IT related field
One year experience in an IT related discipline
One year experience in higher education
