Senior Technology Infrastructure Specialist

What is the Opportunity?
As a Senior Technology Infrastructure Specialist, you will implement and support hardware, software and systems which provide the infrastructure for Customer Support. Applies extensive, in-depth knowledge, skills, and practices to perform complex assignments.

What will you do?

Operation Support

• Day to day monitoring, care and feeding of a global Windows Client OS and MECM infrastructure to maintain application health and availability.

• Ensure all SQL maintenance jobs as well as application maintenance jobs run to maintain application health.

• Participate in various annual disaster recovery exercises as needed.

• Planning and execution of change records related to deployments, infrastructure changes, maintenance and implementation of new features as needed.

• Advocate for and advise on the appropriate use of the application via use of best practices wherever possible leveraging available Microsoft resources if needed.

• Assist with MECM client health issues on workstations and servers.

• After hours support on call via email.

Application Management

• Compliance including TSS, RBVM, TLP and Risk Findings

• Attestation of artifacts associated with application.

• Manage approvals for workflow around application access and conduct access review to ensure appropriate application access levels are maintained.

• Ensure Disaster recovery plans are up to date and executed to maintain compliance from a BCP point of view.

What do you need to succeed?

Must have:

• A strong experience working with multiple hardware and software platforms.

• Demonstrated experience working with business units to understand and meet information needs.

• Experience working with technology organizations and other business partners to anticipate challenges to information flows and develop solutions that ensure reliability.

• Designing, developing, implementing, and maintaining reports, documentation and reporting tools for service centers and enterprise partners.

Nice-to-have: 

• Experience in a matrix environment, such as a large, publicly traded corporation.

• Strategic thinker with excellent interpersonal skills to work across functions and businesses.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

• Leaders who support your development through coaching and managing opportunities.

• Ability to make a difference and lasting impact.

• Work in a dynamic, collaborative, progressive, and high-performing team.

• A world-class training program in financial services.

Job Skills

Adaptability, Application Maintenance, Application Management, Critical Thinking, Decision Making, Detail-Oriented, Disaster Recovery Planning, Industry Knowledge, Systems Software, Technology Infrastructure Management

Additional Job Details

RBC CENTRE, 155 WELLINGTON ST W:TORONTOTorontoCanada37.5Full timeTECHNOLOGY AND OPERATIONSRegularSalaried2026-07-142026-08-05

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.