- Location
- BR031 São Paulo, Brazil
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Engineering
- Closing date
- 1 week ago
- Source
- Workday
Description
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Job Function:
Supply Chain EngineeringJob Sub Function:
Field Service EngineeringJob Category:
Scientific/TechnologyAll Job Posting Locations:
São Paulo, BrazilJob Description:
DePuy Synthes is recruiting for a Hybrid Engineer , located in São Paulo, Brazil
Job Overview
This role provides hands-on technical field service support for DePuy Synthes’ orthopedic solutions while partnering closely with Commercial and Sales teams to ensure successful installation, operation, and optimization of medical devices in customer environments. The Hybrid Engineer plays a critical role in customer satisfaction, product reliability, and revenue enablement, serving as a technical expert during installations, upgrades, and post‑sale support activities.
Key Responsibilities
Provide on‑site and remote technical support for DePuy Synthes orthopedic systems, including installation, commissioning, testing, and troubleshooting of equipment.
Partner with Commercial and Sales teams to support product demonstrations, clinical evaluations, and customer onboarding activities.
Diagnose and resolve technical issues in hospital and clinical environments, ensuring minimal downtime and high customer satisfaction.
Execute preventive maintenance, upgrades, and corrective actions in compliance with company quality, safety, and regulatory standards.
Prepare and maintain technical documentation, service reports, and field test records to support compliance and continuous improvement.
Provide technical training and guidance to customers and internal partners on proper system use and care.
Collaborate cross‑functionally with Engineering, Quality, and Supply Chain teams to escalate product issues and support product enhancements.
Adhere to all DePuy Synthes policies, procedures, and the Johnson & Johnson Credo in daily work.
Qualifications
Education
Bachelor’s degree required in Engineering (Biomedical, Mechanical, Electrical, Mechatronics, or related technical discipline).
Advanced technical training or certifications preferred.
Experience and Skills
Required:
0-2 years of relevant experience in field service engineering, technical service, or a comparable customer‑facing engineering role.
Hands‑on experience installing, maintaining, or troubleshooting complex electromechanical or medical devices.
Ability to work independently in hospital and clinical environments with a strong customer‑service mindset.
Strong problem‑solving, analytical, and technical documentation skills.
Working knowledge of quality systems, safety standards, and regulatory requirements applicable to medical devices.
Physical ability to handle and transport equipment (including lifting up to approximately 25 kg / 55 lbs).
Preferred:
Experience supporting orthopedic, surgical, or capital medical equipment in a commercial setting.
Prior collaboration with Sales or Commercial teams in a hybrid technical role.
Familiarity with hospital workflows, operating rooms, and sterile environments.
Experience delivering customer or internal technical training.
Proficiency with service management systems and digital reporting tools.
Other:
Languages: Portuguese required; English proficiency preferred.
Travel: Up to 50% domestic travel within Brazil; occasional international travel may be required.
Certifications: Technical or biomedical certifications preferred but not required.
Driver’s License: Valid driver’s license required for customer site visits.
For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com.
Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.
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#DePuySynthesCareers
Required Skills:
Preferred Skills:
Critical Thinking, Cross-Functional Collaboration, Equipment Maintenance, Execution Focus, Inventory Management, Lean Supply Chain Management, Predictive Maintenance, Process Improvements, Product Improvements, Project Engineering, Safety-Oriented, Science, Technology, Engineering, and Math (STEM) Application, Service Request Management, Technical Credibility, Technical Troubleshooting, Technologically Savvy, Work Order Management
