- Location
- Canada (Remote) · Ottawa, Ontario, Canada
- Workplace
- Remote
- Department
- Customer Onboarding (505)
- Seniority
- Lead
- Experience
- 8+ years
- Visa
- Not sponsored
- Source
- Greenhouse
Description
The Company
Versaterm is a PE-backed, high-growth SaaS company building a fully integrated platform across the entire public safety ecosystem — dispatch, law enforcement, forensics, courts, and beyond. We've grown through strategic acquisitions and deep product investment. What connects all of it is a single purpose: give public safety agencies the tools and insights to make better decisions in high-stakes moments.
When a dispatcher takes a 911 call, a detective works a case, or a lab processes evidence, there's a good chance our software is running in the background. That's been true for over four decades.
AI is central to where we're going. Not as a feature but as core infrastructure. We're embedding intelligence directly into the workflows our customers rely on every day, and we're doing it alongside them. Our customers tell us what the mission demands. We build what answers it.
This work attracts a specific kind of person — someone who wants to be pushed by great people, build things that outlast a sprint cycle, and go home knowing the work connected back to something real.
The Role
The Project Implementation Lead is an expert-level practitioner who drives the successful delivery of large-scale and strategically significant Versaterm implementation projects. Working with a high degree of autonomy, this role provides project leadership across complex, multi-client or multi-phase engagements, applies state-of-the-art knowledge of public safety technology and implementation practices, and contributes meaningfully to Versaterm’s delivery strategy. The role may provide informal leadership within the implementation group.
What You Do
- Lead and oversee the delivery of complex, large-scale, or high-priority Versaterm implementation projects end to end.
- Define implementation approaches, delivery frameworks, and client engagement strategies for advanced or non-standard deployments.
- Serve as the senior client relationship owner for flagship implementations, building executive-level partnerships and navigating complex stakeholder environments.
- Provide expert-level guidance on public safety software configuration, workflow design, and system integration.
- Identify and resolve the most complex implementation challenges, drawing on advanced technical and functional expertise.
- Drive the development of implementation standards, tools, and methodologies that elevate team-wide delivery quality.
- Mentor and coach senior and intermediate implementation staff, sharing knowledge and elevating team capabilities.
- Partner with Sales, Product, and executive leadership on strategic pre-sales pursuits, solution design, and organizational planning.
- Contribute to cross-functional strategy discussions and represent implementation expertise in organizational forums.
- Perform other related duties as assigned to support team objectives and overall organizational priorities.
What You Bring
- Bachelor’s degree in Information Technology, Computer Science, Business, or a related field; advanced degree is an asset.
- 8-10+ years of experience in software implementation, including leadership of advanced, enterprise-scale, or multi-phase projects.
- Experience with Police Records Management Systems (RMS), especially with Versaterm RMS is strongly preferred.
- Expert-level knowledge of the full implementation lifecycle, system configuration, and public safety or government technology environments.
- Proven ability to operate autonomously in ambiguous, high-stakes delivery environments and influence outcomes across functions.
- Exceptional communication, executive stakeholder management, and relationship-building skills.
- Track record of driving process improvement, methodology innovation, or delivery excellence initiatives.
- Ability to travel to client sites as required by project needs.
Note: This position requires a security clearance from the Government of Canada. Candidates must be legally authorized to work in Canada and must successfully obtain and maintain a Reliability security clearance. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on the Government of Canada's security screening process, please visit Public Services and Procurement Canada.
Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.
AI is central to how Versaterm builds and delivers solutions for our customers. Within Talent Acquisition, we use AI-enabled tools to support certain aspects of the recruitment process, helping our team work more efficiently and spend more time connecting with great talent. AI supports our work, but all hiring and employment decisions are made by people.
Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact [email protected].
